Experienced shift lead and supervisor with a strong record in team supervision, training, inventory control, and workplace safety. Skilled at keeping operations organized, resolving guest concerns, and maintaining consistent service quality.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Shift Lead
Torotea
Diamond Bar, CA
11.2025 - Current
Coordinated shift operations, maintaining smooth workflow and timely task completion across front and back-of-house duties.
Monitored customer orders, ensuring accuracy, speed, and consistent presentation during peak service periods.
Trained new team members on service standards, register procedures, and daily closing routines.
Enforced cleanliness and food safety standards across work areas, equipment, and storage spaces.
Resolved guest concerns promptly, preserving service quality and supporting positive customer experiences.
Supervisor
Sunright Tea Studio
Chino, CA
05.2023 - 03.2026
Supervised daily store operations, maintaining service flow and team accountability
Coordinated opening and closing tasks, ensuring accurate cash handling and store readiness
Monitored inventory levels, reordered supplies, and reduced product shortages
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Market Clerk
Target
Chino, CA
07.2022 - 02.2023
Rotated perishable inventory using FIFO standards to support freshness and reduce waste.
Inspected refrigerated cases for temperature compliance and product quality throughout shifts.
Supported guest inquiries with accurate product location, pricing, and availability information.
Executed daily market zone stocking, maintaining full shelves and organized product presentation.