Daniel Moya
Houston,TX
Summary
Results-driven Internet Sales Associate with extensive experience in online marketplaces and customer relationship management. Expertise in leveraging digital platforms to drive sales and meet marketing goals. Delivered significant improvements in conversion rates and client satisfaction through strategic online sales initiatives.
Overview
1
1
Language
1
1
Certification
8
8
years of professional experience
Work History
Internet sales
Spike DME AND MEDICAL SUPPLY
Houston, TX
02.2022 - Current
- Coordinated incoming internet sales and customer inquiries, ensuring timely and professional responses that enhanced customer satisfaction.
- Followed up with leads via phone, email, and other channels, converting inquiries into scheduled appointments or sales, thus supporting revenue growth.
- Assessed customer needs and recommended tailored services or products, improving customer experience and facilitating informed decision-making.
- Conducted outbound calls and follow-ups to re-engage leads, answer questions, and increase conversion opportunities.
- Assisted prospective and existing patients/customers with questions regarding medical services, products, pricing, availability, and next steps.
- Scheduled and coordinated patient/customer appointments while maintaining accurate records and calendars.
- Worked closely with medical, sales, and administrative teams to ensure a smooth customer experience from initial inquiry through appointment or purchase.
- Maintained accurate customer and patient information while following privacy and confidentiality procedures.
- Handled customer concerns, resolved issues, and escalated medical or administrative questions to the appropriate department
Apprentice Carpenter
All home repair
Houston
03.2019 - 12.2021
- Constructed frameworks for doors and windows using precision measurements.
- Installed cabinetry and fixtures to enhance home functionality and aesthetics.
- Collaborated with clients to understand project needs and preferences.
Skills
- Online sales strategy
- Customer needs assessment
- Customer relationship management
- Lead conversion
- Appointment scheduling
- Effective communication
- Attention to detail
Certification
- HIPAA & Patient Privacy Training
- Medical Terminology Training
- Customer Service Training
- Sales & Lead Conversion Training
Languages
Spanish
Limited
Accomplishments
- Successfully converted internet leads into appointments and sales
- Recognized by management for exceptional customer service
- Maintained strong customer follow-up and lead conversion
- Frequently entrusted with high-priority customer inquiries
Affiliations
- Traveling
- Cooking & baking
- Reading books
References
References available upon request.
Timeline
Internet sales
Spike DME AND MEDICAL SUPPLY
02.2022 - Current
Apprentice Carpenter
All home repair
03.2019 - 12.2021