Daniel Norris
Wylie
Summary
Training professional with extensive experience in field operations and instructional design. Proven ability to develop effective training programs and optimize staff performance. Known for strong team collaboration and adaptability, with proficiency in leadership and strategic planning.
Overview
17
17
years of professional experience
Work History
National Field Training Manager
American Freight Furniture And Mattress
01.2023 - Current
- Championed the adoption of new technology platforms to facilitate remote learning and increase accessibility for geographically dispersed teams.
- Implemented innovative teaching methods and tools that facilitated better understanding of complex concepts among trainees.
- Managed budgets and resources effectively, ensuring optimal allocation towards high-impact training initiatives.
- Mentored junior trainers to enhance their instructional capabilities and contribute positively towards team success.
National Field Trainer
American Freight Furniture And Mattress
06.2021 - 01.2023
- Developed comprehensive training manuals to facilitate consistent knowledge transfer among trainees.
- Monitored trainee progress using data-driven evaluation tools, ensuring measurable improvements in knowledge and skill acquisition.
- Maximized learning potential by tailoring training sessions to individual needs and skill levels.
- Collaborated with management to identify specific training needs and develop targeted programs.
District Sales Manager
Sears Hometown & Outlet Stores Inc.
11.2020 - 06.2021
- Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
- Analyzed data trends to monitor performance metrics and develop actionable insights for continuous improvement efforts.
- Delivered timely reports on sales activities to senior leadership for informed decision-making processes.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
National Field Trainer
Sears Hometown & Outlet Stores Inc.
10.2017 - 04.2020
- Conducted thorough assessments of employee performance post-training, identifying areas for improvement and providing tailored support as needed.
- Analyzed and evaluated training effectiveness and program outcomes.
- Facilitated virtual, in-person and blended learning sessions.
- Developed and implemented successful onboarding program.
- Provided coaching and mentoring to employees.
District Sales Manager
Sears Hometown & Outlet Stores Inc.
04.2010 - 10.2017
- Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
- Increased sales revenue by developing and implementing effective sales strategies for the district.
- Exceeded annual sales targets through strategic planning, territory optimization, and customer relationship building.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed data trends to monitor performance metrics and develop actionable insights for continuous improvement efforts.
- Worked diligently with dealers and management teams to forge lasting relationships and assist in solving unique business problems.
Transition Stores Manager
Sears Holding Corporation
11.2007 - 04.2010
- Facilitated the transfer of stores between privately owed locations to company owned.
- Worked with landlords, utilities, and other contractors to negotiate contracts.
- Hired and trained store staff both in person and remotely while managing 10-15 units
- Conducted advertising and interviewing for new ownership candidates.
Education
No Degree - Criminal Justice
University of Texas At Arlington
Arlington, TXSkills
- Training and coaching
- Sales initiatives
- Technical training
- Onboarding and mentoring
- Course design
- Leadership Development
- Performance Improvement
- Workshop Facilitation
- Budget expenses
Timeline
National Field Training Manager
American Freight Furniture And Mattress
01.2023 - Current
National Field Trainer
American Freight Furniture And Mattress
06.2021 - 01.2023
District Sales Manager
Sears Hometown & Outlet Stores Inc.
11.2020 - 06.2021
National Field Trainer
Sears Hometown & Outlet Stores Inc.
10.2017 - 04.2020
District Sales Manager
Sears Hometown & Outlet Stores Inc.
04.2010 - 10.2017
Transition Stores Manager
Sears Holding Corporation
11.2007 - 04.2010
No Degree - Criminal Justice
University of Texas At Arlington
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