Daniel Ochoa
Wichita Falls,TX
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Sales Associate
Encodermex
Prol. Pino Suarez. 111, Queretaro, Qro, MEX
06.2022 - 04.2026
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.
- Maintained knowledge of current promotions and product features to inform customers effectively.
- Collaborated with team members to achieve sales targets and improve store performance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming environment.
- Solved customer challenges by offering relevant products and services.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations.
- Diagnosed and repaired mechanical issues using diagnostic tools and equipment.
- Maintained inventory of repair supplies and ordered parts.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Inspected and tested, repaired and refurbished products for proper operation.
- Consistently met or exceeded performance metrics for repair completion times and customer satisfaction ratings.
- Expanded technical knowledge through continuous education in industry developments and trends.
- Installed and programmed variety of consumer products.
- Delivered customer products back too them through fedex or directly driving to their office.
- Used cleaning supplies to maintain office cleanliness and customer satisfaction.
- Provided in and out of house service whenever required.
- Been able to work 12 hours straight with only 30 minutes of break (proving services like installments or repairs, etc...).
Education
No Degree - GED
East Aurora High School
Aurora04-2027
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Time management
- Excellent people skills
- Relationship building
- Money handling
- Client service
- Sales expertise
- Product sales
- Inventory tracking
- Mechanical skills
- Safety requirements
- Equipment Repair
- Soldering proficiency
- Technical diagnosis
- Software installation
- Machine calibration
- Hardware repair
- Invoice verification
- Repair logging
- Preventive Maintenance
- Cable building
- Friendly, positive attitude
- Multitasking Abilities
- Computer skills
- Excel shortcuts
- Excel experience
Accomplishments
- Made a half million dollar sale with a new customer.
- Never failed to satisfy customers.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Used Word too create our business card design (Encodermex).
- Achieved faster repair time through effectively helping with service calls.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Gym Workouts
- Boxing
- Can script HTML and CSS and currently working on Javascript
- Music Theory
- Jazz Theory
- Baseball
- Music Production
- Guitar, Bass, Drums and Keyboard
Timeline
Sales Associate
Encodermex
06.2022 - 04.2026
No Degree - GED
East Aurora High School