Microsoft Excel
Daniel O'Connell
Feeding Hills,MA
Summary
Seasoned Retail Sales Lead committed to providing high-quality service and superior customer experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills.
Overview
3
3
years of professional experience
Work History
Retail Sales Lead Golf
DICK'S Sporting Goods
12.2023 - Current
- Increased sales by implementing effective merchandising techniques and maintaining visually appealing displays.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and providing product recommendations.
- Strengthened team performance by conducting regular training sessions on product knowledge and sales strategies.
- Streamlined inventory management with diligent tracking, and accurate recordkeeping.
- Maintained store cleanliness and organization, ensuring a pleasant shopping experience for all customers.
Sales Associate
DICK'S Sporting Goods
06.2021 - 12.2023
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Education
Bachelor of Science - Marketing
Westfield State University
Westfield, MA12.2024
Associate of Science - Business Administration
Springfield Technical Community College
Springfield, MA01.2023
Skills
- Sales Strategy Development
- Relationship building
- Customer service excellence
- Task delegation
- Decision-making
- Time management
- Attention to detail
Software
Microsoft Word
References
References available upon request.
Timeline
Retail Sales Lead Golf
DICK'S Sporting Goods
12.2023 - Current
Sales Associate
DICK'S Sporting Goods
06.2021 - 12.2023
Bachelor of Science - Marketing
Westfield State University
Associate of Science - Business Administration
Springfield Technical Community College