Summary
Overview
Work History
Education
Skills
Timeline
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Daniel Odufuwa

Cedar Hill,TX

Summary

Dedicated and results-oriented individual with a strong background in customer-centric roles. Adept at understanding and anticipating customer needs, building positive relationships, and delivering exceptional service. Proven ability to enhance customer satisfaction, resolve inquiries, and drive business growth through effective communication and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Used Car Sales Manager

Top Motors LLC
05.2024 - Current
  • Oversaw dealership operations, ensuring compliance with industry regulations and standards.
  • Negotiated trade-ins and purchase prices with customers.
  • Maintained accurate records of all vehicles sold, including customer information, pricing data, payment terms.
  • Managed used car inventory to optimize selection and pricing strategies.
  • Resolved customer complaints regarding sales and service.
  • Provided excellent customer service by responding quickly to customer inquiries or complaints regarding vehicle purchases.
  • Reviewed documents such as titles, registration forms, insurance policies, contracts, warranties and extended service agreements prior to closing a sale.
  • Collaborated with automotive technicians to inspect vehicles before listing them for sale.
  • Scheduled appointments with potential customers interested in purchasing used cars from the dealership.

Auction Services Associate

Carmaxauctions
11.2022 - 01.2024
  • Assists in the selling of wholesale inventory using auction systems and simulcast platforms
  • Maintain and document the transfer of incoming and outgoing inventory that is processed through the shipping and receiving facility
  • Complete daily scanning and reconciliation of the vehicle inventory for wholesale reconditioning process
  • Assist with training new associates while providing outstanding customer service to internal and external customers at all times.

Package Delivery Driver

Falcon Transportation Services
06.2022 - 11.2022
  • Operating cargo vans in a fast-paced work environment where you will be tasked with swiftly and safely delivering packages according to a daily, new route schedule while providing top-tier customer service
  • Maintaining enthusiasm for the constant experience and knowledge gained in the expanding logistics/e-commerce industry
  • Working independently while equipped with the resources necessary to meet team goals - resources include devices with innovative GPS technology
  • Managed daily route planning to optimize efficiency and reduce delivery times.

Virtual Call Center Agent

Dynata
05.2021 - 05.2022
  • Perform outbound surveys from home with respondents and accurately record their answers
  • Monitored incoming calls, emails, and other communications to ensure prompt responses were provided.
  • Identified opportunities to upsell additional products or services to customers.
  • Resolved customer complaints and ensured customer satisfaction.

Team Member/ Merchandiser

Total Wine & More
12.2019 - 03.2021
  • Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
  • Created merchandising plans based on customer buying habits and trends in the industry.
  • Provided feedback from customers regarding product selection, display, and pricing.
  • Assisted customers with locating desired items within store locations.
  • Developed promotional strategies to increase sales of featured products.

Education

Associate of Science - Automotive Engineering

Paris Junior College
Paris, Texas, TX
05-2022

Skills

  • Customer relationship building
  • Strong negotiation skills
  • Staff development
  • Complaint Resolution
  • Inbound and Outbound Calling
  • Data Collection
  • Time Management
  • Project Leadership
  • Training and Mentoring
  • Critical Thinking
  • Problem-Solving Skills

Timeline

Used Car Sales Manager

Top Motors LLC
05.2024 - Current

Auction Services Associate

Carmaxauctions
11.2022 - 01.2024

Package Delivery Driver

Falcon Transportation Services
06.2022 - 11.2022

Virtual Call Center Agent

Dynata
05.2021 - 05.2022

Team Member/ Merchandiser

Total Wine & More
12.2019 - 03.2021

Associate of Science - Automotive Engineering

Paris Junior College

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