Daniel Odufuwa
DeSoto,TX
Summary
Dedicated and results-oriented individual with a strong background in customer-centric roles. Adept at understanding and anticipating customer needs, building positive relationships, and delivering exceptional service. Proven ability to enhance customer satisfaction, resolve inquiries, and drive business growth through effective communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Service Advisor
Carvana CDJR
Dallas, TX
01.2026 - Current
- Explained maintenance recommendations and repair estimates to customers clearly.
- Resolved customer questions and concerns with professional dealership communication.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Wrote repair orders and confirmed vehicle information for dealership technicians.
- Coordinated parts requests with technicians and service department staff.
- Processed warranty concerns and supported warranty documentation for dealership repairs.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Prepared invoices for services rendered and collected payments from customers.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Interacted with Carvana CDJR customers to provide assistance and reviewed service concerns in service lane.
Used Car Sales Manager
Top Motors LLC
Dallas, Tx
05.2024 - 01.2026
- Managed used car inventory, optimizing selection and pricing strategies to increase sales potential.
- Negotiated trade-ins and purchase prices, enhancing customer satisfaction and dealership profitability.
- Oversaw dealership operations, ensuring compliance with industry regulations and standards.
- Resolved customer complaints, improving customer retention and overall satisfaction with dealership services.
- Provided excellent customer service by responding quickly to customer inquiries or complaints regarding vehicle purchases.
- Maintained accurate records of all vehicles sold, including customer information, pricing data, payment terms.
- Organized customer appointments to streamline the vehicle purchasing process. with potential customers interested in purchasing used cars from the dealership.
- Collaborated with automotive technicians to inspect vehicles before listing them for sale.
- Reviewed documents such as titles, registration forms, insurance policies, contracts, warranties and extended service agreements prior to closing a sale.
Auction Services Associate
Carmaxauctions
11.2022 - 01.2024
- Assists in the selling of wholesale inventory using auction systems and simulcast platforms
- Maintained and documented transfer of incoming and outgoing inventory processed through shipping and receiving facility.
- Completed daily scanning and reconciliation of vehicle inventory for wholesale reconditioning process, ensuring accuracy and accountability.
- Provided training support to new associates, improving service delivery and customer satisfaction. new associates while providing outstanding customer service to internal and external customers at all times.
Remote Vehicle Purchasing Agent
Copart Inc
Dallas, TX
05.2021 - 05.2022
- Negotiated vehicle purchase terms with vendors and auction representatives.
- Negotiated prices with dealerships to obtain competitive rates on vehicles.
- Researched industry trends and pricing models to make informed purchasing decisions.
- Evaluated vehicle condition reports, titles, and ownership documents.
- Maintained compliance with sourcing policies and purchase documentation.
- Assisted in resolving any issues that arose during the purchasing process.
- Provided customer service support by responding promptly to inquiries or complaints.
- Collaborated with management to assess materials needs and look for improved options to better meet changing demands.
Team Member/ Merchandiser
Total Wine & More
12.2019 - 03.2021
- Created merchandising plans based on customer buying habits and trends in the industry.
- Developed promotional strategies that aligned with market trends to drive sales of featured products.
- Monitored store shelves to ensure product availability, restocked and rotated merchandise to maintain optimal inventory levels.
- Collected and communicated customer feedback on product selection, display, and pricing to enhance shopping experience.
- Assisted customers with locating desired items within store locations.
Education
Associate of Science - Automotive Engineering
Paris Junior College
Paris, Texas, TXSkills
- Customer relationship building
- Strong negotiation skills
- Staff development
- Customer complaint resolution
- Call management
- Data analysis
- Time Management
- Project management
- Training and development
- Analytical thinking
- Problem solving
- Service documentation
- Warranty processing
- Vehicle assessment
- Parts coordination
- Regulatory compliance
Timeline
Service Advisor
Carvana CDJR
01.2026 - Current
Used Car Sales Manager
Top Motors LLC
05.2024 - 01.2026
Auction Services Associate
Carmaxauctions
11.2022 - 01.2024
Remote Vehicle Purchasing Agent
Copart Inc
05.2021 - 05.2022
Team Member/ Merchandiser
Total Wine & More
12.2019 - 03.2021
Associate of Science - Automotive Engineering
Paris Junior College