Daniel Olin
2313 Tanglewood Drive Salem
Summary
Proven dispatcher with expertise in optimizing logistics at Arcwood Environmental, enhancing route efficiency. Skilled in data entry and conflict resolution, ensuring seamless operations and customer satisfaction. Adept at prioritizing calls and fostering team collaboration, driving results through effective communication and problem-solving. Effective manager of truck drivers under my supervision.
Overview
18
18
years of professional experience
Work History
Dispatcher II
Arcwood Environmental
East Liverpool, OH
06.2018 - Current
- Coordinated daily schedules for truck drivers under my supervision, optimizing route efficiency and response times.
- Monitored communication channels to ensure timely updates and information flow among staff.
- Assisted in training new dispatchers on software systems and operational protocols.
- Analyzed service requests to prioritize urgent issues, improving overall response efficiency.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Assisted in resolving customer inquiries and service issues effectively.
- Maintained accurate logs of dispatched orders, ensuring data integrity.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Coordinated dispatch operations to optimize delivery schedules and routes.
- Monitored communications between drivers and clients to ensure timely updates.
Dispatcher I
Heritage Environmental Services LLC
Indianapolis, IN
06.2016 - 06.2018
- Coordinated daily logistics and scheduling for waste management operations.
- Monitored communication systems to ensure timely response to service requests.
- Assisted in dispatching drivers, optimizing routes for efficiency.
- Maintained accurate records of service calls and driver assignments.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
10 Day Coordinator
Heritage Environmental Services LLC
Indianapolis, IN
06.2013 - 06.2016
- Analyzed workflow processes to identify bottlenecks, proposing solutions for enhanced productivity.
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
Material Handler
Heritage Environmental Services LLC
Indianapolis, IN
06.2008 - 06.2013
- Operated forklifts and pallet jacks to transport materials efficiently within warehouse environment.
- Loaded and unloaded trucks, ensuring accurate inventory management during shipping and receiving processes.
- Assisted in maintaining safety protocols, reducing workplace incidents through proactive measures and training sessions.
- Collaborated with team members to streamline workflows, enhancing overall productivity in material handling operations.
- Conducted regular inspections of equipment to ensure operational readiness and compliance with safety standards.
- Trained new staff on standard operating procedures, fostering a culture of safety and efficiency among team members.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
Education
High School Diploma -
Perry Meridian High School
Indianapolis, INSkills
- Data entry
- Decision-making
- Active listening
- Customer service
- Attention to detail
- Stress tolerance
- Prioritizing calls
- Problem-solving
- Customer relations
- Customer relationship management
Timeline
Dispatcher II
Arcwood Environmental
06.2018 - Current
Dispatcher I
Heritage Environmental Services LLC
06.2016 - 06.2018
10 Day Coordinator
Heritage Environmental Services LLC
06.2013 - 06.2016
Material Handler
Heritage Environmental Services LLC
06.2008 - 06.2013
High School Diploma -
Perry Meridian High School