DANIEL PADILLA
Albuquerque
Summary
Dedicated server and shift manager with expertise in order accuracy, cash handling, and food safety compliance. Proven ability to enhance customer satisfaction and drive sales through effective upselling techniques.
Overview
2
2
years of professional experience
Work History
Server
Applebee's Grill + Bar
Albuquerque
09.2024 - Current
- Provided exceptional customer service during busy dining hours.
- Took accurate orders and ensured timely delivery to guests.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure order accuracy and efficiency.
- Assisted in training new servers on restaurant procedures and menu items.
- Handled guest inquiries and resolved issues promptly and professionally.
- Managed cash register operations and processed payments accurately.
- Upsold menu items to enhance guest experience and increase sales revenue.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
Shift Manager
Taco Bell
Albuquerque
01.2025 - 06.2026
- Supervised daily operations and ensured compliance with safety standards.
- Trained team members on customer service and food preparation procedures.
- Managed inventory levels and ordered supplies as needed for smooth operations.
- Conducted regular quality checks on food items to maintain freshness and standards.
- Processed credit card payments and counted back change and currency with accuracy rate.
- Managed daily operations, client relations and IT.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Mentored newly hired staff in upselling techniques to improve sales.
Shift Manager
Burger King
Albuquerque
06.2024 - 01.2025
- Supervised daily operations and ensured compliance with safety standards.
- Trained team members on customer service and food preparation procedures.
- Managed inventory levels and ordered supplies to ensure uninterrupted operations.
- Resolved customer complaints promptly to improve satisfaction and retention.
- Coordinated with kitchen staff to streamline food production and delivery processes.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Coached employees on customer interactions to elevate service quality.
Education
Some College (No Degree) - International Relations
SAN FRANCISCO DE QUITO
Skills
- Food safety compliance
- Order accuracy
- Cash handling
- Upselling techniques
- Customer relationship management
- Inventory management
Languages
English
Professional
Spanish
Professional
Timeline
Shift Manager
Taco Bell
01.2025 - 06.2026
Server
Applebee's Grill + Bar
09.2024 - Current
Shift Manager
Burger King
06.2024 - 01.2025
Some College (No Degree) - International Relations
SAN FRANCISCO DE QUITO