Daniel Palazzolo
Customer Service Team Leader
Newington,CT
Summary
Team Leader with 5 years experience in directing activities in a fast paced setting. Talented at developing strategies, setting goals and training employees. Confident and decisive when communicating goals and vision to succeed. First-class problem solver with excellent interpersonal skills.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
Lead Business Office Associate
CarMax
Hartford, CT
12.2019 - Current
- Received and routed business correspondence to correct departments and staff members.
- Implemented cost saving strategy of $100k + by preventing return on sales.
- Responsible for diffusing escalated situations with external clients daily.
- Reviewed invoices, payment requests, advance requests, expense reimbursements and proper coding, prior to approval.
- Followed procedures, documentation, instructions and Audit & Business Controls guidelines from both client and company.
- Sought out and engaged with customers to drive sales and service using suggestive selling.
- Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
- Proactively engaged customer in various departments in order to provide in-depth product knowledge in non-commissioned environment
Appraiser
CarMax
Hartford, CT
02.2019 - 12.2019
- Documented condition and special features to provide accurate estimations.
- Produced reports with detailed valuations.
- Created and optimized standard systems and procedures for evaluating each vehicle type.
- Computed final estimation of vehicle values, taking into account depreciation, value comparisons of similar vehicles and resale potential.
- Maintained high work volume and tight deadlines.
- Kept on top of latest trends in automotive sales and repair costs in order to produce optimal assessments.
Sales Consultant
Reborn Cabinets
Anaheim, CA
06.2016 - 02.2019
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Increased profitability and pipeline development by leveraging multiple sales strategies and distribution channels.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
Sales Representative
Volvo Car USA
Santa Monica, CA
11.2015 - 06.2016
- Increased sales by offering advice on purchases and promoting additional products.
- Cold-called leads and closed large number of new sales over several months.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
- Documented customer interactions using SalesForce to capture data in processing system.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Automotive Technician
CarMax
Hartford, CT
01.2012 - 10.2015
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Corrected unsafe conditions in work areas and immediately reported correctable conditions to supervisor.
- Performed safety and emissions inspections.
Automotive Technician
New Country Mercedes-Benz
Hartford, CT
09.2009 - 01.2012
- Explained estimates and determined repair timelines to manage customer expectations.
- Completed customer orders and warranty services according to manufacturer specifications.
- Repaired brake, exhaust, electrical and other systems for foreign automotive brands.
- Communicated issues to supervisor and helped develop solutions.
- Demonstrated process of preventive maintenance and visual inspections to junior mechanics.
- Maintained accurate records of time and materials required to perform repairs and service.
Education
Certificate of Program Completion - Automotive Mechanics
Universal Technical Institute of Massachusetts
Norwood, MA 08.2008 - 11.2009
Timeline
Lead Business Office Associate
CarMax
12.2019 - Current
Appraiser
CarMax
02.2019 - 12.2019
Sales Consultant
Reborn Cabinets
06.2016 - 02.2019
Sales Representative
Volvo Car USA
11.2015 - 06.2016
Automotive Technician
CarMax
01.2012 - 10.2015
Automotive Technician
New Country Mercedes-Benz
09.2009 - 01.2012
Certificate of Program Completion - Automotive Mechanics
Universal Technical Institute of Massachusetts
08.2008 - 11.2009