Daniel Palmer
Hoboken,NJ
Summary
Results-oriented and versatile professional with a demonstrated history in account management and territory oversight. Consistently meet and exceed Key Performance Indicators, maintaining strong client relationships through effective communication and regular engagement. Proven ability to adapt to changing environments and seamlessly integrate into diverse responsibilities. A collaborative team player with a focus on providing outstanding service and contributing to overall team success.
Overview
4
4
years of professional experience
Work History
Associate Account Executive
Philips ECG Solutions
09.2023 - Current
- Covered dynamic territory of Manhattan, Brooklyn and Queens for 3 months while AE was on leave
- Managed key client relationships through meeting KPI's of 8 calls per day and 1 customer care activity per week to strengthen client relations
- Brought on 2 new ePatch accounts with volume of 10 ePatch GR's and growing
- Established as main point of contact in covering territory to assist in outstanding service
- Assisted team members in pull through items to grow revenue such as baselines, pendings, and holters awaiting data
- Collaborated with Customer Account Representative (CAR) to resolve customer requests in efficient and timely manner
- Highlighted flexibility and adaptability during temporary assignment of territory to navigate accounts and manage relationships
District Manager - Outside Sales
ADP
02.2022 - 08.2023
- Received promotion from Associate District Manager to District Manager in May 2023
- Achieved 106% Sales quota in FY22
- Increased market share by converting 35% of clients from competitors through value based sale
- Collaborated with 6 bank branches and multitude of accountants within community to drive business growth and expand market share.
- 92% of new clients came from fostered relationships with our key referral channels
- Managed territory of three zip codes through prospecting and relationship building
- Utilized CRM software to reach daily activity goals of prospecting through cold calls and in-person visits of 50 businesses per day
Server Manager
MASSIMOS
06.2021 - 11.2021
- Lead and supervise team of servers, providing on-the-job training to maintain high service standards.
- Implement efficient scheduling and staff allocation to optimize performance.
- Foster customer-centric environment by personally attending to guest needs, resolving issues promptly, and enhancing overall dining experiences.
- Trained and mentored 6 new hires, providing comprehensive on-boarding and ongoing coaching to enhance their service skills.
Inside Sales Representative
The Commencement Group
05.2020 - 09.2020
- Conduct proactive outbound prospecting through cold calls, emails, and social media outreach to identify
and qualify potential clients. - Collaborated with Account Executives to nurture leads and schedule product demos, facilitating the
conversion of prospects into paying customers. - Successfully generated high volume of qualified leads, contributing to 30% increase in sales pipeline
within duration of employment - Recorded new leads, account details, and other organizational information into internal CRM
Education
Bachelor of Arts - Communications - Public Relations, Sports Management
Rutgers, The State University of New Jersey
New Brunswick, NJ05.2021
Skills
- Territory Management
- Customer Relationship Management
- Problem Solving
- Active Listening
- Needs Assessments
- Solution Selling
Timeline
Associate Account Executive
Philips ECG Solutions
09.2023 - Current
District Manager - Outside Sales
ADP
02.2022 - 08.2023
Server Manager
MASSIMOS
06.2021 - 11.2021
Inside Sales Representative
The Commencement Group
05.2020 - 09.2020
Bachelor of Arts - Communications - Public Relations, Sports Management
Rutgers, The State University of New Jersey