Daniel Ramirez
San Antonio,TX
Summary
Skilled Tier 1 IT Support Technician with hands-on experience in desktop and laptop support within fast-paced environments. Expertise in hardware installation, software configuration, and troubleshooting, combined with a solid foundation in networking concepts and IT service management. Proven ability to document technical issues and train users, ensuring high customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Tier 1 technician
University of the Incarnate Word
San Antonio, Tx
08.2023 - 05.2025
- Provide Tier 1 support for desktop and laptop systems, resolving hardware and software issues for faculty, staff, and students
- Install, configure, and troubleshoot computers, printers, and peripheral devices
- Diagnose and resolve Wi-Fi and basic network connectivity issues
- Document all incidents, service requests, and resolutions in a ticketing system
- Guide end users through step-by-step troubleshooting and provide basic technical training
- Assist with deployment and setup of new hardware, including unpacking and configuration
- Support workstation relocations and equipment setup across campus
- Maintain knowledge of current technologies through ongoing learning and hands-on experience
Education
High School Diploma -
University of The Incarnate Word
San Antonio, TXSkills
- Technical support
- Hardware troubleshooting
- Remote support
- System diagnostics
- Software installation
- Equipment maintenance
- Customer service
- Team collaboration
- Training others
Languages
English
Professional
Spanish
Limited
Certification
- CompTIA A+ - (In progress)
Timeline
Tier 1 technician
University of the Incarnate Word
08.2023 - 05.2025
High School Diploma -
University of The Incarnate Word