Daniel Rome
Crystal Lake,IL
Summary
Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Store Manager/Wholesale Account Manager
Collector's Outpost
Schaumburg, Illinois
09.2022 - 11.2025
- Supervised daily store operations and ensured compliance with company policies.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory levels, organizing stockroom to enhance product retrieval efficiency.
- Tracked inventory levels regularly for accurate stock management. and physical inventory counts to minimize loss.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Collaborated with vendors, negotiating terms for improved product procurement.
- Trained and mentored new employees, reinforcing customer service standards and effective sales techniques.
- Developed staff schedules to optimize workforce efficiency during peak hours.
- Created weekly work schedules for store personnel.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Conducted regular staff meetings to communicate updates and address team concerns.
- Managed daily banking activities such as deposits and withdrawals.
Assistant Manager
DXL, Destination XL
Schaumburg, Illinois
06.2022 - 09.2023
- Trained staff to improve customer service skills, resulting in enhanced customer interactions.
- Supported sales initiatives by communicating effectively with team, fostering motivation and collaboration.
- Resolved customer inquiries and complaints to ensure satisfaction.
- Managed customer service inquiries and complaints promptly, ensuring high levels of customer satisfaction.
- Facilitated team performance by aiding in the management of daily store tasks.
Stock Merchandiser
Lipari Foods
Buffalo Grove, Illinois
10.2019 - 06.2021
- Managed inventory levels to maintain optimal stock availability for retail partners.
- Organized product displays to improve customer visibility and accessibility of merchandise.
- Updated pricing and sales signs to promote merchandise.
- Collaborated with team members to implement promotional strategies that increased customer engagement.
- Monitored shelf life of products and removed expired items promptly.
- Ensured merchandise was organized properly to enhance store appearance.
Assistant Manager
Hot Topic/ Box Lunch
Gurnee, USA
09.2015 - 09.2018
- Hired and trained new staff, assigned tasks, provided coaching, managed store operations in the absence of the Store Manager, and engaged customers in sales activities.
- Completed training to build competencies in store management
- Trained and developed staff to enhance customer service skills.
- Collaborated with management to execute promotional events and campaigns.
- Achieved rapid promotion within the company
- Selected for position at sister company Box Lunch to assist with new store launch
Assistant Manager/Game Advisor
GameStop
Gurnee, USA
09.2012 - 09.2015
- Interacted with customers daily, ran store in absence of Store Manager, and performed all managerial duties.
- Earned Assistant Manager title in August 2013
- Hired as Game Advisor in September 2012; promoted to Senior Game Advisor in January 2013 due to strong performance recognized by Manager and District Manager.
Education
High school -
Warren Township High school
Gurnee, USA 08.2008 - 05.2012
Skills
- Proficient in Microsoft Word
- Proficient in Excel
- Learned the basics of C
- Inventory management
- Visual merchandising
- Staff training
- Vendor negotiation
- Cash handling
- Customer service
- Team building
Timeline
Store Manager/Wholesale Account Manager
Collector's Outpost
09.2022 - 11.2025
Assistant Manager
DXL, Destination XL
06.2022 - 09.2023
Stock Merchandiser
Lipari Foods
10.2019 - 06.2021
Assistant Manager
Hot Topic/ Box Lunch
09.2015 - 09.2018
Assistant Manager/Game Advisor
GameStop
09.2012 - 09.2015
High school -
Warren Township High school
08.2008 - 05.2012