Daniel Rosales
Los Angeles,CA
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
14
14
years of professional experience
Work History
Security /Front Desk Concierge
Progressive Security Services
Los Angeles, CA
12.2023 - Current
- Greeted and welcomed guests in a professional and friendly manner, providing exceptional customer service
- Managed guest check-ins and check-outs efficiently, ensuring accuracy of information and timely processing
- Answered phone calls promptly, addressing inquiries and resolving issues to maintain high levels of guest satisfaction
- Maintained an organized front desk area by managing guest requests, messages, packages, and deliveries
- Collaborated with housekeeping staff to prioritize room cleaning based on guest preferences and arrival/departure times
- Resolved guest complaints or concerns promptly by listening attentively, empathizing with their situation, and taking appropriate action to resolve the issue effectively
Area Sales Manager
Cricket Wireless
Los Angeles, CA
08.2016 - 11.2023
- Partnered with a high-performing sales staff to provided quality customer service
- Assisted customers with billing and expense management, post sale customer education on wireless service and equipment, issue resolution, and technical troubleshooting
- Recruited and trained sales staff
- Making sure targets are attended
Sales Associate / Cashier
Metro Pcs
Los Angeles, CA
03.2015 - 01.2016
- Partnered with a high-performing sales staff to provided quality customer service
- Assisted customers with billing and expense management, post sale customer education on wireless service and equipment, issue resolution, and technical troubleshooting
Sales Associate / Cashier
Eurostar Inc.
Huntington Park, CA
06.2011 - 07.2013
- Constantly Employee of the month
- Known for hard work, great sales, and customer satisfaction
Education
Associate - Science and Recording Arts
The Los Angeles Recording School
Hollywood, CA03.2013
High School Diploma -
Huntington Park High School
Huntington Park, CA06.2009
Skills
- Microsoft Word
- Microsoft Excel
- Customer service-oriented
- Team player attitude
- Front desk management
- Fluent in English and Spanish
- Credit and cash payments
- Strong multitasking
Volunteer Experience
Los Angeles Marathon, 2008, Assisted with registrations of over 100 participants, Served in any position needed
Timeline
Security /Front Desk Concierge
Progressive Security Services
12.2023 - Current
Area Sales Manager
Cricket Wireless
08.2016 - 11.2023
Sales Associate / Cashier
Metro Pcs
03.2015 - 01.2016
Sales Associate / Cashier
Eurostar Inc.
06.2011 - 07.2013
Associate - Science and Recording Arts
The Los Angeles Recording School
High School Diploma -
Huntington Park High School
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