Daniel Ruiz
Atoka,Tennessee
Summary
Proven team player and problem-solver, excelled at FedEx by optimizing cargo load efficiency and enhancing team coordination, leading to increased customer satisfaction. Skilled in inventory control and exceptional customer service, demonstrated ability to exceed in high-stress environments while fostering positive client relationships.
Overview
17
17
years of professional experience
Work History
Sales Associate
Walmart
06.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Cargo Ramp Agent
FedEx
Memphis, TN
05.2008 - 08.2024
- Collaborated closely with cargo control center personnel to coordinate shipments according to flight schedules while minimizing delays or disruptions caused due to unforeseen circumstances.
- Developed expertise in weight distribution principles, properly balancing loads across various types of aircraft to optimize fuel consumption rates during flights.
- Minimized damage to cargo by handling goods with care, utilizing proper equipment to load and unload items efficiently without compromising safety.
- Increased overall customer satisfaction through timely delivery of shipments, careful handling of fragile items, and professional interaction with clients.
- Streamlined communication between team members, leading to faster processing and movement of goods on the ramp.
- Reduced turnaround times for aircraft by effectively coordinating with ground crew and pilots during loading and unloading processes.
- Achieved consistent compliance with regulatory requirements through diligent adherence to industry standards and best practices for cargo handling.
- Maximized space utilization within aircraft holds by strategically planning and executing optimal cargo placement.
- Assisted with training new employees on company policies, ramp operations procedures, and safety guidelines for better workplace integration.
- Elevated security measures on the tarmac by consistently monitoring access points as per TSA regulations while keeping unauthorized personnel from entering restricted areas.
- Maintained a safe working environment for all staff, adhering to strict safety regulations and conducting regular training sessions.
- Ensured accurate tracking of cargo by diligently maintaining documentation and updating records in the company database.
- Enhanced teamwork among colleagues by demonstrating strong leadership skills, offering support when needed, and fostering a positive work atmosphere.
- Guided aircraft into and out of parking positions using hand signals.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Connected electrical power unit and hoses to aircraft.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
Education
Highschool Diploma -
Faith Heritage Christian Academy
Millington, TN05.2008
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Verbal/written communication
- Stocking and receiving
- Conflict resolution
- Inventory tracking
- Inventory control
Timeline
Sales Associate
Walmart
06.2024 - Current
Cargo Ramp Agent
FedEx
05.2008 - 08.2024
Highschool Diploma -
Faith Heritage Christian Academy