Daniel Russell
Fargo,ND
Summary
Business and economics student with extensive hands-on experience in sports event operations and customer service. Proven ability to manage high-volume crowds, execute time-sensitive tasks, and ensure guest satisfaction. Currently pursuing an Economics degree alongside certifications in Data Analytics and AI, seeking to contribute a strong work ethic and adaptability to gameday operations.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Store Associate
Target
Moorhead, MN
05.2022 - Current
- Assist customers by recommending products, answering questions, resolving concerns, and providing a positive customer experience.
- Processed and fulfilled customer orders, identified substitutions, and resolved out-of-stock situations to enhance customer satisfaction.
- Managed inventory through restocking merchandise, monitoring product availability, and organizing sales-floor and backroom operations to ensure optimal stock levels.
- Use handheld devices and inventory-management systems to locate products, fulfill orders, track inventory, and maintain stock accuracy.
- Performed inventory counts and verified product quantities to support accurate records and streamline operations.
- Prioritize competing responsibilities across Fulfillment, Inbound, General Merchandise, and Consumables in a fast-paced environment.
- Operate power equipment, including pallet jacks and U-boats, while following safety procedures and proper equipment standards.
Gameday Staff
Fargo-Moorhead RedHawks
Moorhead, MN
05.2022 - 10.2023
- Managed pre-game field preparation and post-game turf restoration for 50+ home games, ensuring optimal playing conditions.
- Responded to sudden weather shifts by deploying heavy-duty field tarps in under 3 minutes, protecting playing surface integrity during critical game delays.
- Collaborated with team to execute time-sensitive tasks like tarp deployments and foul line chalking within strict pre-game windows, enhancing game readiness.
- Facilitated crowd management and customer support during peak periods, ensuring safety and satisfaction for 4000+ guests.
Licensed Soccer Referee
North Dakota Soccer Association
06.2019 - 08.2020
- Officiated 50+ youth soccer matches serving competitive regional leagues and tournaments while enforcing FIFA Laws of the Game.
- Executed split-second decisions per match, ensuring accurate enforcement of game rules while maintaining control over game flow and player safety.
- Resolved conflicts and de-escalated high-pressure situations among 40+ players, coaches, and spectators each game, fostering respect for officials and promoting fair competition.
Education
Bachelor of Science -
MINNESOTA STATE UNIVERSITY MOORHEAD
Moorhead, MN05-2028
Associate of Applied Science (AAS) - Business
MINNESOTA STATE COMMUNITY AND TECHNICAL COLLEGE (M STATE)
Moorhead, MN05-2025
Skills
- Event Operations: Arena Setup & Breakdown, Concourse Traffic Management, Game logistics, On-Ice Intermission Operations
- Guest Relations: Customer service, De-escalation, Conflict Management, High-Volume Crowd Control
- Systems & Equipment: Point of Sale (POS) Terminals, Two-Way Radio Protocol, Venue Safety & Safety Protocols
- Sales Promotions, Inventory Tracking, Prize Fulfillment, Promotion execution
- Communication & Collaboration: Cross-Departmental Coordination, Team Leadership, Clear Verbal Communication
- Adaptability & Performance: High-Pressure Decision Making, Time Management, Crisis Management, Attention to Detail Event Support
Certification
- Data Analytics Certificate- eCornell, In Progress
- Google Professional AI Certificate- Coursera, In Progress
- Entrepreneurship Certificate- Minnesota State Community and Technical College
- North Dakota Licensed Soccer Referee
Timeline
Gameday Staff
Fargo-Moorhead RedHawks
05.2022 - 10.2023
Store Associate
Target
05.2022 - Current
Licensed Soccer Referee
North Dakota Soccer Association
06.2019 - 08.2020
Bachelor of Science -
MINNESOTA STATE UNIVERSITY MOORHEAD
Associate of Applied Science (AAS) - Business
MINNESOTA STATE COMMUNITY AND TECHNICAL COLLEGE (M STATE)