Daniel Sanchez
Oceanside,NY
Summary
Dynamic Service Advisor with a proven track record, driving gross profits while delivering exceptional customer service. Skilled in sales expertise and CDK proficiency, I excel in optimizing operations and enhancing client satisfaction through effective communication and negotiation techniques. Committed to achieving excellence in every interaction.
Overview
15
15
years of professional experience
Work History
Service Advisor
Platinum Volkswagen
Hicksville, NY
12.2023 - Current
- Sustained high customer survey index through effective feedback analysis.
- Assisted management with operational tasks to improve overall performance.
- VW Master Certified
Solar Sales Representative
Sunrun
Westbury, NY
05.2023 - Current
- Prepared presentations and proposals to showcase benefits of solar energy solutions.
- Established partnerships in industry to enhance referral network and promote services.
- Assisted in training new employees on effective sales techniques when required.
Lead Service Advisor
Gold Coast Maserati
Great Neck, NY
01.2020 - 05.2023
- Drove gross profits to unprecedented levels while providing exemplary customer service.
- Handled warranty claims with precision to maintain quality standards.
- Managed vendor repair processes and regulated sublet costs for financial efficiency.
Dispatch Supervisor
Levittown Ford
Levittown, NY
11.2018 - 01.2020
- Coordinated shop workflow for 35 technicians and 6 advisors to maximize efficiency.
- Managed internal service advisor operations to ensure optimal performance.
- Streamlined communication between technicians and advisors to enhance service delivery.
Service Advisor
Legend Volkswagen
Amityville, NY
10.2017 - 11.2018
- Functioned as VW advisor, providing assistance to Audi and Porsche clientele during critical times
Service Advisor
Rallye Lexus
03.2010 - 10.2017
- Progressed from valet to BDC coordinator, serving as internal advisor and ultimately advancing to service advisor
Education
Master Automotive Program - Automotive technology
Lincoln Technical Institute
College Point, NY02.2010
Skills
- Sales expertise
- Organizational skills
- CDK proficiency
- Scheduling efficiency
- Customer service excellence
- Negotiation techniques
Languages
English
References
References available upon request.
Timeline
Service Advisor
Platinum Volkswagen
12.2023 - Current
Solar Sales Representative
Sunrun
05.2023 - Current
Lead Service Advisor
Gold Coast Maserati
01.2020 - 05.2023
Dispatch Supervisor
Levittown Ford
11.2018 - 01.2020
Service Advisor
Legend Volkswagen
10.2017 - 11.2018
Service Advisor
Rallye Lexus
03.2010 - 10.2017
Master Automotive Program - Automotive technology
Lincoln Technical Institute