Daniel Santos
Austin,TX
Summary
Driven lead sales associate experienced with direct sales in English/Portuguese with solid coordination to enhance team performance and sales outcomes. Utilizes strong organizational and communication skills to manage client relations and sales processes. Track record of supporting sales initiatives and fostering team collaboration. High-profile Retention Sales successful at maintaining customer loyalty through products and organizations product launch. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Proficient in Javascript, Office Products, Python. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions
Overview
6
6
years of professional experience
Work History
Door-to-Door Sales Representative
Nelson Connects
Austin, TX
03.2025 - 07.2025
- Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
- Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
- Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
- Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
- Met or exceeded sales quotas 2 per day.
Sales Retention Specialist
Charter Spectrum
Austin, TX
03.2024 - 03.2025
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and product's marketing.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored retention recommendations.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
- Averaging 30 calls daily.
Bilingual Call Center Representative
Accenture
Austin, TX
05.2023 - 12.2023
- Enhanced customer satisfaction by providing timely and accurate information in both English and Portuguese languages.
- Managed high call volume efficiently, resulting in reduced wait times and increased customer satisfaction.
- Supported clients by troubleshooting technical issues, leading to an increase in successful resolutions on the first call attempt.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses within 40 calls daily.
Bilingual Customer Service Representative
Accenture
Austin, TX
08.2019 - 02.2021
- Analyzing, troubleshooting and responding to 50 emails daily to drive highest level of customer service and develop and continually enhance relationships.
- Exceed team goals and collaborated with staff to implement customer service initiatives.
- Provide advanced foreign-language abilities to support customers needs.
- Translate documents, forms and other materials from Portuguese to English.
- Consistently maintained a professional demeanor under pressure during high-email volume periods or challenging customer interactions.
Education
High School Diploma - undefined
EEEMBA
Salvador, BA12.2014
Skills
- Sales expertise
- Call Center Operations
- Bilingual Fluency
- Retention Strategies
- Verbal and Written Communication
- Strong Analytical and Problem Solving Skills
- Account Management
- Closing deals
- Goal driven
- Inventory management
- Math skills and analytics
- Client acquisition
Timeline
Door-to-Door Sales Representative
Nelson Connects
03.2025 - 07.2025
Sales Retention Specialist
Charter Spectrum
03.2024 - 03.2025
Bilingual Call Center Representative
Accenture
05.2023 - 12.2023
Bilingual Customer Service Representative
Accenture
08.2019 - 02.2021
High School Diploma - undefined
EEEMBA