Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Daniel Simbeck

Austin,TX

Summary

Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Able to lead teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.



Overview

2
2
years of professional experience
1
1
Certification

Work History

CUSTOMER EXPERIENCE ASSOCIATE

Flower Child
08.2022 - 06.2023
  • Asked customers questions to determine, verify and solve common problems.
  • Checked in with guests throughout meal service, replenishing drinks, and catering to additional requests.
  • Greeted and accommodated guests, building positive experiences from the first interaction.
  • Memorized menu to help diners make informed meal choices.
  • Persuaded or influenced guest purchases by enticing them with higher margin items and add-ons.
  • Assisted with the training of new staff members.

COOK

Chick Fil-A
08.2021 - 04.2022
  • Monitored food items, maintaining guidelines for temperature, taste, and quality.
  • Assisted with food prep tasks, maximizing downtime during off-peak periods.
  • Washed and sanitized hands throughout shift, promoting food safety and health requirements.
  • Cooked food according to recipes set by the establishment.
  • Adjusted food preparation techniques to accommodate changing dietary needs.
  • Prepared a variety of dishes using industrial kitchen equipment

SERVER/CASHIER

Andino
04.2021 - 07.2021
  • Built and maintained positive working relationships with co-workers.
  • Delivered exceptional customer service at all points of contact.
  • Enforced store safety and cleanliness standards, reducing hazards.
  • Resolved and de-escalated issues to address customer concerns.
  • Maintained cash accuracy by working with the supervisor to correct deficiencies.
  • Processed customer orders and ensured the accuracy of their purchases.

Education

BBA - International Business

St. Edward's University
Austin, TX

Bachelor of Arts - Economics

University of Texas At Austin
Austin, TX
05.2026

High School Diploma -

Westlake High School
Austin, TX
05.2022

Skills

  • Conflict Management
  • Quality Assurance Evaluation
  • Customer Care
  • Marketing Effectiveness
  • Creative Solutions
  • Sales and Upselling
  • Collaboration Experience
  • Information Updates

Certification

  • Food Handlers Certificate

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

CUSTOMER EXPERIENCE ASSOCIATE

Flower Child
08.2022 - 06.2023

COOK

Chick Fil-A
08.2021 - 04.2022

SERVER/CASHIER

Andino
04.2021 - 07.2021

BBA - International Business

St. Edward's University

Bachelor of Arts - Economics

University of Texas At Austin

High School Diploma -

Westlake High School

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Daniel Simbeck