Daniel Snell
Elko,GA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Cracker Barrel
06.2021 - Current
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server Assistant
The Pond
06.2023 - 06.2023
- Arranged tables and chairs for special occasions and events.
- Assisted with dining room set up prior to and after service period.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Assisted wait staff with timely food delivery and guest requests.
To-Go Specialist and Cashier
Creekside Catfish and Catering
01.2023 - 04.2023
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Selected food from storage and serving areas to place food in takeout bags, serving trays and dishes.
- Prepared restaurant delivery side station by assembling and arranging plastic takeout bags, boxes, condiments and utensils.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
Education
High school diploma -
Perry High School
Perry, GA05.2023
Skills
- Serving Experience
- Restaurant Experience
- POS
- Organizational Skills
- Food Handling
- Upselling
- Scripting
- Daily Specials Memorization
- Supply Restocking
- Safe Food Handling
Certification
- Driver's License, 06/01/21, 05/01/26
- ServSafe, 08/01/21, Present
Awards
Hospitality Hero Award, 06/01/22
Timeline
Server Assistant
The Pond
06.2023 - 06.2023
To-Go Specialist and Cashier
Creekside Catfish and Catering
01.2023 - 04.2023
Server
Cracker Barrel
06.2021 - Current
High school diploma -
Perry High School