Azucena Lopez
Round Rock
Summary
Experienced duty manager proficient in solving diverse issues. Proficient in business needs and focused on improving customer relations, team productivity and service quality. Demonstrated track record of success.
Overview
13
13
years of professional experience
Work History
Manager on Duty
Whatburger
02.2012 - Current
- Supervised daily restaurant operations to ensure smooth service and customer satisfaction.
- Handled customer inquiries and resolved complaints promptly and professionally.
- Coordinated shift schedules to optimize team coverage during peak hours.
- Conducted regular staff meetings to communicate updates and improve teamwork.
- Resolved customer complaints in a professional manner.
- Trained new employees on job duties and company policies.
- Provided guidance and support to team members when needed.
- Reviewed daily sales reports to identify areas of improvement.
Education
High School Diploma -
Round Rock High School
Round Rock, TXSkills
- Customer service
- Conflict resolution
- Team leadership
- Staff training
- Sales reporting
- Inventory management
- Effective communication
- Problem solving
Timeline
Manager on Duty
Whatburger
02.2012 - Current
High School Diploma -
Round Rock High School