Frances Pedraza
Hialeah,FL
Summary
Seasoned Administrative Assistant to physicians and adept at managing diverse medical administrative needs in high-volume, patient-centered settings. Proficient in coordinating charts, collecting payments and managing forms. Highly organized and resourceful with excellent judgment and multitasking abilities. Enthusiastic and polished, hard worker willing to go the extra mile to complete tasks.
Overview
14
14
years of professional experience
Work History
Front Desk Medical Receptionist
Chen Medical
Miami, FL
09.2009 - 12.2010
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
- Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
- Compiled physical and digital documents, charts and reports to meet business and patient need.
- Conducted patient intake interviews to collect medical information and insurance details.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Updated group medical records and technical library to support smooth office operations.
- Prepared and sent financial statements to support bookkeeping functions.
- Greeted callers with enthusiasm, answering all phone calls by second ring.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Observed strict HIPAA guidelines at all times according to company policy.
- Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
- Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
- Informed patients of financial responsibilities prior to rendering services.
- Processed patient payments and scanned identification and insurance cards.
Many Positions in Different Areas
Bascom Palmer Eye Institute
Miami, FL
04.1999 - 10.2008
- Received payment and posted to appropriate customer accounts.
- Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
- Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
- Aided physicians during patient exams and treatment.
- Greeted patients, answered questions and scheduled appointments.
- Worked as Assistant to physicians in the various eye departments as well as the Orthopedic departments.
- Reviewed medical records and called in refills for patients when necessary.
- Handled all communication between patients and physicians and assisted in the clinical setting during patient appointments.
- My experience is extensive and can be elaborated further if needed.
Referral Coordinator
Preferred Medical Plan Inc.
Miami, FL
01.1997 - 03.1999
- Managed up to 50 to 200 patient referrals daily through multi-line telephone system.
- Selected by supervisor to train new hires on departmental processes and software.
- Commended for timeliness and accuracy in all documentation, from initial contact to account closeout.
- Verified documents and associated records to catch and resolve discrepancies.
- Back up for Supervisor in her position when necessary with full control over the referral department.
- Developed productive working relationships with numerous insurance company representatives.
- Gathered community resources and coordinated referrals to obtain services.
- Helped patients navigate healthcare system and care options by educating on relevant subject areas and answering questions throughout treatment process.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Documented services and collected required data for evaluation.
Education
Some College (No Degree) - Nursing
Edison College
Naples, FLSkills
- Referral verification
- Front desk operations
- HIPAA guidelines
- Telephone etiquette
- Proficient in Microsoft Word & Excel, Outlook, Efficient Reminder, Powerpoint, and other software
- Technologically savvy
- Records maintenance
- Patient callbacks
- Conflict resolution
- Working collaboratively
- Team building
- Work ethic
- Basic math
- Critical thinking
- People skills
- Team management
Timeline
Front Desk Medical Receptionist
Chen Medical
09.2009 - 12.2010
Many Positions in Different Areas
Bascom Palmer Eye Institute
04.1999 - 10.2008
Referral Coordinator
Preferred Medical Plan Inc.
01.1997 - 03.1999
Some College (No Degree) - Nursing
Edison College
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