Daniel Spear
Sunrise,FLORIDA
Summary
After a very long and rewarding career with Bellsouth/AT&T I decided to retire in July of 2023. Constant outside work in the searing Florida sun along with constant cabling work in residential Attics and crawl spaces, a Premises Technician has become a young man's job. However with my skills as a technician and manager I believe I will become a valuable asset to you company until full retirement (another approx. 10 years) can be achieved.
Overview
38
38
years of professional experience
Work History
Premises Technician
AT&T
Fort Lauderdale, FL
09.2010 - 07.2023
- Installed and repaired home internet, Video and VOIP telephone services into residential homes and businesses using copper and fiber optic outside facilities and running Coaxial, Cat5, Cat6 and Fiber Optic Cable on premises.
- Trouble shooting customer devices such as Computers, Printers, Iphones, internet extenders and various other devices for connectivity.
Field Manager
AT&T
Fort Lauderdale, FL
04.1999 - 09.2008
- Prepared assignments and schedules for field team, equipped team with materials and tools required and managed client relations by acting as liaison between client, team, and vendors.
- Developed reports summarizing progress towards project goals; prepared status updates for management.
- Assigned work and monitored performance of up to 19 Systems Technicians in the Repair and installation of Key and PBX systems across Broward County.
Logistics Manager
AT&T
Fort Lauderdale, FL
07.1995 - 03.1999
- Reducing field inventory with high costs by using certain mapping software to placing existing inventory into areas where needed and eliminating the inventory in areas where upgrading and replacement of PBX systems and changes in customer base had rendered certain inventory obsolete.
- Acted as lead Manager over two other Logistic Managers covering the Nine State operating region in company meetings with the Director and Vice presidents.
- Developed procedures for the timely return of inventory from the field to the warehouse avoiding penalties and lost inventory costs.
Manager - Repair Work Center
AT&T
Pelham, AL
09.1992 - 07.1995
- Managed the merging of the two repair facilities in Roanoke Va. and Pelham Al. into a single entity with more emphasis on screening electronic circuit boards for functionality, and the complete break down and refurbishment of electronic telephones, console and terminals. Returning them to field service inventory.
- Development or repair, refurbishing and Quality Control processes.
- Established and managed yearly budget of over $1 million.
- Presenting Monthly, Quarterly and Annual P&L statements to the Director and Vice President in terms of "Repair Cost Avoidance".
Quality Assurance Manager
BellSouth Communication Systems
Roanoke, VA
09.1988 - 08.1992
- Managed team of Technicians and Material Handlers in the selection, testing, repairing and refurbishing of communication equipment.
- Managed processes to receive maintenance equipment from field into inventory. Maintaining Awaiting repair inventory and Repair Purchase order process.
Installation Supervisor
BellSouth Communication Systems
Roanoke, VA
07.1987 - 08.1988
- Interface with customer, contractors, and sales personnel to coordinate contract changes, schedule installations, "cut-overs" and insure smooth installations.
Field Engineer
BellSouth Telecommunications
Roanoke, VA
01.1986 - 06.1987
- Install and program major PBX equipment, interface with customer, solve subcontractor problems and remain on job site until project completion and release forms signed.
Education
Associate of Applied Science - Computer Programming
Roanoke Community Collage
Roanoke, VASkills
- Customer Service Experience
- Mathematical Aptitude
- Dispute Resolution
- Number-Savvy
- Excellent Troubleshooting Proficiency
- Management Experience
- Equipment Safety
- Configuring Devices
- Instructing Customers
- Configuring Equipment
- Maintaining Components
- Device Installation
- Installing Equipment
- Diagnosing Issues
- CTroubleshooting and Repair
- Troubleshooting and Resolution
- Test Equipment Operation
Timeline
Premises Technician
AT&T
09.2010 - 07.2023
Field Manager
AT&T
04.1999 - 09.2008
Logistics Manager
AT&T
07.1995 - 03.1999
Manager - Repair Work Center
AT&T
09.1992 - 07.1995
Quality Assurance Manager
BellSouth Communication Systems
09.1988 - 08.1992
Installation Supervisor
BellSouth Communication Systems
07.1987 - 08.1988
Field Engineer
BellSouth Telecommunications
01.1986 - 06.1987
Associate of Applied Science - Computer Programming
Roanoke Community Collage