Daniel St-Onge

• Improved customer service through continuous coaching and positive reinforcement with Bravo cards and Homers, leading by example in GET.
• Implemented Servant Leadership with the store team, fostering stronger relationships and partnerships.
• Supported Pro team by redirecting customer lineups and resolving issues, enhancing service for customers and associates.
• Managed daily store operations and ensured the store was ready and safe for the grand opening.
• Delegated daily tasks to associates and monitored their progress.

• Improved customer service through ongoing coaching, positive feedback, bravo cards, and Homer recognition, while leading by example.

• Supported pro team by redirecting customer lines and resolving issues from customers and associates.

• Demonstrated servant leadership with store team, fostering strong relationships and collaboration across departments.

• Managed daily store operations as MOD, ensured store readiness for grand opening, and upheld safety standards.

Assigned daily responsibilities to associates, ensuring adherence to store policies and operational compliance.

• Guided 182 store teams in resolving project execution deficiencies, achieving 90% monthly project completion
• Executed continuous project document strategy, enhancing project execution efficiency by 35% during rollout
• Collaborated with 10 stakeholders in project planning to gain insights and provide expertise for 2000 projects launched annually

• Established 2-way communication with 25 vendors, reducing lost delivery time by 40% through strengthened relationships.
• Maintained 99.85% projects material consolidation rate by doing regular follow up with all parties involved and focusing on meeting weekly delivery timelines.
• Streamlined shared data with 3 teams, improving meeting productivity by 50% through better information flow.

• Implemented for 5 years, all merchandising sales strategies, representing 70% ($24M) of overall store sales
• Led 7 merchandising department supervisors and supported 190 employees' professional growth through coaching and mentorship
• Deescalated customer concerns with diplomacy and professionalism, achieving satisfactory resolutions for all parties