Daniel Torres
Elmhurst,NY
Summary
Accomplished professional with an extensive background in hospitality and customer service. Proven record of exceeding customer expectations and driving profitability. Skilled in leading teams, managing budgets, and overseeing daily operations. Adept at leveraging industry trends and technology to maximize customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
Side Hustle
Long Island City
09.2023 - Current
- Managed customer service teams to ensure quality customer satisfaction and increase customer loyalty.
- Created policies, procedures and guidelines for staff members' daily operations.
- Identified areas of improvement within existing systems and developed action plans for implementation.
- Assessed team member performance through formal reviews leading to promotions or terminations as necessary.
- Prepared staff work schedules and assigned specific duties.
Assistant General Manager
American Whiskey NYC
New York, New York
05.2016 - 08.2023
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Stock Associate
Radio City Music Hall
New York, NY
11.2014 - 05.2016
- Stocked pallets throughout shift to keep warehouse clean,maintained and organized.
- Replenished inventory with focus on addressing customer needs.
- Communicated effectively with members of public in often crowded and noisy environments.
Education
Bachelor of Arts - Sociology
Hunter College of The City University of
05-2021
Skills
- Staff Development
- Bar Operations Management
- Health Code Compliance
- Dining Room Management
- Employee Scheduling
- Vendor Negotiations
- Menu Planning
- Networking Abilities
Certification
- Qualifying Certificate in Food Protection
Volunteer Experience
Team Member, 08/2019, 01/2020, New York Public Interest Research Group (NYPIRG), New York, NY
Accomplishments
- Dean's List - May 2021
Timeline
General Manager
Side Hustle
09.2023 - Current
Assistant General Manager
American Whiskey NYC
05.2016 - 08.2023
Stock Associate
Radio City Music Hall
11.2014 - 05.2016
Bachelor of Arts - Sociology
Hunter College of The City University of
- Qualifying Certificate in Food Protection
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