Daniel Valente
E-commerce
Liverpool,NY
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
23
23
years of professional experience
Work History
General Manager
Holistic Blends Inc.
Syracuse, NY
07.2013 - Current
- Management of www.holisticblends.com
- Processing $3,000,000+ in gross sales
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Hired, Managed, employee reviews, training, and schedules.
- Supported annual media planning process and media buying for digital content.
- Coordinated closely with customer service representatives to address inquiries promptly and effectively resolve issues related to online purchases.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Implemented effective search engine optimization techniques to increase organic site traffic and improve keyword rankings.
- Boosted online sales by implementing targeted marketing campaigns and optimizing website content.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Developed successful promotional strategies to drive increased traffic and revenue during peak shopping seasons.
- Tracked consumer behavior, content management and weight of purchase to develop robust customer acquisition and retention programs.
- Incorporated e-commerce objectives in social media platform management.
- Improved network efficiency by implementing and managing system updates and patches.
- Monitored networks and network devices to resolve technical problems quickly.
- Diagnosed and resolved hardware and software issues.
- Verified continuity of computer and telephone system services for users..
- Installed and configured network printers and other peripheral devices.
- Implemented network security measures to minimize data loss.
- Planned and implemented upgrades to system hardware and software.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Self-motivated, with a strong sense of personal responsibility.
- Learned and adapted quickly to new technology and software applications.
Student Recruitment Representative
ITT Technical College
01.2010 - 08.2012
- Interview prospective students to assess educational needs
- Explanation of benefits and objectives of programs available
- Contacting potential students from diverse backgrounds and educational needs, in order to schedule personalized appointments
- Meet phone call and appointment mandates and deadlines
- Meet required student enrollment requirements per semester
- Attend weekly staff meetings and professional learning committees to foster leadership with fellow recruitment representatives and college faculty.
Internet Manager
Landmark Graphics
01.2001 - 01.2009
- Management of www.mannysonline.com
- Processing $300,000+ in gross sales
- System and network setup and system maintenance within four separate business locations, including both hardware and software
- Web Design-HTML, processing and maintaining pictures of all products on the website
- Regular use of Photoshop and Microsoft Office
- Ordering and inventory of supplies, control of all inventory for company and website
- Daily global customer service via telephone and email.
Education
Associate of Science - Network And System Administration
11.2012 - 05.2013
Computer And Information Sciences
Skills
Labor Cost Controls
Scheduling
Cost Reduction
Desktops, Phone Systems, Laptops, and Mobile Devices
Customer Service Management
Expertise - Languages
English
Education - Institutions
- Columbia College, Network Administration, 2013
- Onondaga Community College, CIS 1996-2003
References
- Jill Loose, 315-399-8838, hello@reallygreatsite.com
- Sherry Brescia, 315-247-6519, Sherry@holisticblends.com
Timeline
General Manager - Holistic Blends Inc.
07.2013 - Current
Columbia College - Associate of Science, Network And System Administration
11.2012 - 05.2013
Student Recruitment Representative - ITT Technical College
01.2010 - 08.2012
Internet Manager - Landmark Graphics
01.2001 - 01.2009
Onondaga Community College - , Computer And Information Sciences