Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Devoted Patriots fan
Timeline
Generic

Daniel Vieu

Proctorsville,VT

Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer relations industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Nesco Resource/ Siena Collage Research Institute
03.2017 - 07.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Call Center Customer Service Representative

Wayfair
11.2014 - 06.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Maintained and managed customer files and databases.

Store Manager/Marketing Director

KFC Taco Bell
04.2005 - 09.2014
  • Devised marketing plans using digital strategies, print advertising, and word of mouth tactics.
  • Deployed well-coordinated campaigns, events and public relations strategies to promote brand.
  • Developed and implemented successful marketing strategies to increase brand visibility and sales performance.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Mentored local personnel on best practices and protocols to maximize productivity.

Education

Associate of Business Administration - Business Management

University of New Hampshire
Durham, NH
05.1998

High School Diploma -

Stevens High School
Claremont, NH
06.1995

Skills

  • Plates Presentation
  • Report Transcription
  • Professional Telephone Demeanor
  • Team Development
  • Documentation
  • CRM Software
  • Microsoft Excel
  • Microsoft Word
  • Customer Relations
  • Multi-Line Telephone Operation

Accomplishments

  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Certification

Serve Safe Certified

Devoted Patriots fan

I am a very devoted New England Patriots Fan. And i am also a loving father and husband.

Timeline

Customer Service Representative

Nesco Resource/ Siena Collage Research Institute
03.2017 - 07.2023

Call Center Customer Service Representative

Wayfair
11.2014 - 06.2018

Store Manager/Marketing Director

KFC Taco Bell
04.2005 - 09.2014

Associate of Business Administration - Business Management

University of New Hampshire

High School Diploma -

Stevens High School

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Daniel Vieu