Daniel Vilacha
Server
West Chester,PA
Summary
Motivated and skilled server with an engaging personality and flexible approach. Five years of expertise in order management skills, payment processing, and upselling. Stay current on menu items and consistently offer targeted recommendations to meet customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Server
Cafe Americano
West Chester, PA
02.2018 - Current
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in a timely manner.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Sales Associate
Del Chevrolet
Paoli, PA
01.2022 - 12.2022
- Helped customers locate products and checked store systems for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Met existing customers to review current services and expand sales opportunities.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Managed over 50 customer calls per day.
Point Of Sale Technician
Metro PCS
Malvern, PA
06.2019 - 02.2020
- Assisted customers with technical support inquiries.
- Performed maintenance duties and safely handled chemicals and solutions.
- Trained customer employees and managers on machine use and maintenance.
- Diagnosed and resolved malfunctions in computers, office machines, and automated teller machines.
- Evaluated systems according to predetermined checklist and noted issues.
Chef
Malvern Buttery
Malvern, PA
03.2017 - 02.2018
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Collaborated with staff members to create meals for large banquets.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Interacted with guests to obtain feedback on product quality and service levels.
- Trained kitchen staff to perform various preparation tasks under pressure.
Education
High School Diploma -
San Lazaro
Cumana, Venezuela 09.2010 - 08.2014
No Degree - English As A Second Language (ESL)
West Chester University of Pennsylvania
West Chester, PASkills
Order accuracy
Timeline
Sales Associate
Del Chevrolet
01.2022 - 12.2022
Point Of Sale Technician
Metro PCS
06.2019 - 02.2020
Server
Cafe Americano
02.2018 - Current
Chef
Malvern Buttery
03.2017 - 02.2018
High School Diploma -
San Lazaro
09.2010 - 08.2014
No Degree - English As A Second Language (ESL)
West Chester University of Pennsylvania
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