Daniel Welzien

• Coordinated logistics and dispatch operations to ensure timely delivery of shipments.
• Monitored vehicle locations using GPS tracking systems for efficient route planning.
• Communicated with drivers to provide real-time updates and support during deliveries.
• Managed incoming requests and prioritized dispatch schedules based on urgency and resources.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
• Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
• Tracked delivery progress to identify possible delays and provide real-time updates to customers.
• Directed dispatching, routing, and tracking of 15 fleet vehicles.

• Coordinated daily dispatch operations, ensuring timely deliveries and effective communication with drivers.
• Monitored shipment statuses using advanced tracking systems to optimize routing efficiency.
• Collaborated with logistics teams to resolve delivery issues and enhance customer satisfaction.
• Directed dispatching, routing, and tracking of 20 fleet vehicles.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
• Maintained updated and detailed records of calls in physical and electronic database.
• Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
• Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
• Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
• Answered phone calls and responded to customer emails.
• Scheduled and organized delivery routes.
• Scheduled deliveries and pickups according to customer needs.
• Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.

• Delivered time-sensitive shipments to clients, ensuring on-time and accurate deliveries.
• Coordinated with dispatch team for efficient route planning and load optimization.
• Maintained vehicle cleanliness and performed routine inspections to ensure operational readiness.

• Conducted comprehensive assessments to determine client eligibility for social services.
• Developed individualized service plans addressing specific needs and goals of clients.
• Coordinated with community resources to facilitate access to essential support services.
• Monitored client progress, adjusting plans as necessary to ensure alignment with objectives.
• Monitored case progress for timely completion and compliance with applicable regulations.
• Assessed needs of each client and recommended appropriate services and resources.
• Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
• Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.

Served on 4 ships as Quartermaster. Assistant Navigator. Performed navigation and shiphandling duties.

Worked 2 years Naval intelligence in Japan.

Worked 3 years as navigation instructor at Navy ROTC Penn State University.

Worked 3 years as substance abuse counselor at Naval Hospital, Subic Bay. Philippines.