Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Daniel Willams

Mobile,AL

Summary

Savvy expert experienced in troubleshooting computer software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures.

Skilled in identifying and resolving complex technical problems. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions.

Adept at analyzing system performance and security to drive optimal user experience. Astute Implementation Specialist with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Medical Center Blount

Performed Cartfill, Refilled Pyxis Machines and Performed Unit Inspections to Ensure No Out of Date Items were present on the Nursing Units or In the Crash Carts.


Answered Calls From Nurses to Address Issues with Orders or Medication Stock


Placed Orders with Pharmacy Wholesaler to Stock Inventory

Implementation Specialist

CPSI
05.2014 - Current
  • Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
  • Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
  • Cultivated relationships with sales team to support and supply corrective actions.
  • Explained complex, technology-related issues in basic, understandable terms to clients.

Compounding Pharmacy Technician

Critical Care Systems
08.2004 - 05.2014
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Counted and labeled prescriptions with correct item and quantity.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Entered and processed patients' prescriptions into internal system.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.

Pharmacy Technician

Mobile Infirmary Medical Center
06.2002 - 08.2004
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Counted and labeled prescriptions with correct item and quantity.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Counted, measured and compounded medications following standard procedures.

Education

No Degree - Nursing

University of South Alabama
Mobile, AL

Skills

  • Drug Inventory Control
  • Regulatory Compliance
  • Medication Dispensing
  • Supply Restocking
  • Intravenous Admixture Preparation
  • Patient Confidentiality
  • Drug Storage Procedures
  • Problem-Solving Skills
  • FDA Drug Safety Guidelines
  • Aseptic Techniques
  • Secure Storage of Medications
  • Medication Labels
  • Medical Terminology
  • First Aid Knowledge
  • Attention to Detail

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Implementation Specialist

CPSI
05.2014 - Current

Compounding Pharmacy Technician

Critical Care Systems
08.2004 - 05.2014

Pharmacy Technician

Mobile Infirmary Medical Center
06.2002 - 08.2004

Pharmacy Technician

Medical Center Blount

No Degree - Nursing

University of South Alabama
Daniel Willams