DANIEL WILLIAMS
Santee,CA
Summary
Dedicated Server with experience in restaurant and banquet environments, enhancing customer satisfaction through effective communication. Trained staff and maintained kitchen cleanliness, ensuring compliance with health regulations. Delivered prompt service and managed food orders to support an exceptional dining experience.
Overview
24
24
years of professional experience
Work History
Server
Qwik
10.2019 - Current
- Provided wait service to ensure customer satisfaction; made menu recommendations, answered questions, and shared additional information
- Delivered food and beverages promptly; collected bills, cleared dirty dishes, and adhered to health department regulations
- Take customer orders and check IDs to ensure they meet minimum age requirements for alcohol consumption
- Prepared tables with linens, silverware, and glasses; ensured cleanliness and presentation of dishes and kitchenware and reported issues
Server/ Line Cook
Acrobat Outsourcing
San Diego, USA
08.2013 - Current
- Executed duties as a banquet server for special events, delivering exceptional dining experiences in fine dining settings.
- Provided exceptional customer service to enhance dining experiences.
- Managed food and beverage orders efficiently for timely delivery.
- Collaborated with kitchen staff to ensure accurate order preparation.
- San Diego, CA
Server
Buddies Bar and Grill
10.2022 - 03.2023
- Provided attentive wait service to enhance customer satisfaction, made menu recommendations, answered questions, and shared detailed information
- Delivered food and beverages promptly, processed bills, cleared and transported dirty dishes to kitchen for cleaning while adhering to health department regulations
- Take customer orders and check IDs to ensure they meet minimum age requirements for alcohol consumption
- Prepared tables with linens, silverware, and glasses; ensured cleanliness and presentation of dishes and kitchenware, reporting any issues for resolution
Server
The Fireside Bar and Grill
12.2021 - 10.2022
- Greeted patrons and provided detailed menu information to enhance dining experience
- Took accurate food and drink orders using POS software and memorization to ensure customer satisfaction
- Communicate clearly with kitchen to ensure orders are accurate and delivered promptly
- Checked patron IDs to verify age compliance for alcohol service, maintaining legal standards
- Processed customer payments by delivering the check and receiving payments promptly.
- Meet with staff to review daily specials, changes to the menu and service specifications for reservations
- Set tables with silverware, glassware and/or linens, clear and carry dirty dishes to kitchen for cleaning, follow relevant health department regulations
Server
Casino Inn
12.2019 - 01.2020
- Greeted and escorted patrons to tables, provided exceptional customer service, presented menu, and clarified portions, ingredients, or potential food allergies
- Took accurate food and drink orders for timely delivery
- Informed patrons of daily specials and upsold additional products to enhance dining experience
- Checked patrons' IDs to verify compliance with age restrictions for alcohol sales
- Deliver check and collect bill payments, carry dirty dishes to kitchen for cleaning, follow relevant health department regulations
Kitchen Manager
Glassdoor Restaurant Bar and Grill
12.2018 - 12.2019
- Work with the Executive Chef to develop/oversee plans for controlling budgeted food and labor costs
- Supervised and managed work processes of team members to ensure efficient kitchen operations
- Assist with the training and development of culinary staff for proper food preparation and kitchen safety techniques
- Assisted in menu development by presenting new ideas and organizing kitchen processes for effective execution
- Assist with the development of recipes, cooking procedures and food presentation
- Developed knowledge of all food outlets, menu preparation, and presentation techniques to enhance culinary offerings
- Ensure the kitchen is properly cleaned on a regular schedule, food is disposed of properly and ensure the kitchen meets all sanitary standards
Lead Cook
Guickenheimer
04.2017 - 12.2018
- Created and executed breakfast and happy hour menus for Google, enhancing guest experience.
- Managed line operations to ensure smooth service during peak hours.
- Performed routine maintenance on equipment to uphold operational standards.
Caterer
O’s American Kitchen
San Diego, USA
01.2015 - 07.2015
- Catered and delivered food orders for various events, ensuring timely service and customer satisfaction.
- Operated cash register, provided food service, and prepared meals at hot station, contributing to overall restaurant operations.
- Trained staff in all areas of O's American Kitchen to enhance team productivity and service quality.
- Worked in San Diego, CA
Varies (will explain)
All-Team Staffing
San Diego, USA
12.2011 - 12.2013
- Executed diverse responsibilities across multiple job roles
- San Diego, CA
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
Food Service
Jack in the Box
San Diego, USA
04.2011 - 12.2011
- Operated fryer, grill, drive-thru, and customer counter, ensuring high standards of cleanliness and customer satisfaction.
- San Diego, CA
- Trained new employees on job responsibilities associated with Senior Food Service Worker position.
- Performed quality assurance audits of food service operations within the facility.
- Assisted in the training of new employees in food service operations.
Server
Crab Hut
San Diego, USA
01.2010 - 03.2011
- Greet and seat patron, provide excellent customer service, make menu recommendations, take accurate food and beverage orders using software system and by memorization
- Communicate with kitchen to ensure accurate food order and prompt delivery
- Deliver check and collect bill payments, clear and clean dirty dishes to the kitchen for cleaning, follow health department regulations.
- San Diego, CA
Server
Corner Bakery
San Diego, USA
01.2009 - 01.2010
- Delivered food to tables while coordinating with back wait and wait stations for efficient service
- Prepare food orders on trays for food runners.
- Took orders at cash register, bussed tables, and cleaned restaurant for closing to ensure smooth operations
- Packaged baked goods and stocked display cases to maintain presentation and availability
- Provided service in San Diego, CA
Server
Gemelli's Italian Bar & Grill
San Diego, USA
10.2007 - 12.2008
- Opened and closed restaurant for lunch and dinner shifts on weekdays and weekends
- Take tables in my section, memorize daily specials and maintain current changes on wine lists
- Tipped out kitchen staff, back waiters, bartender, and hostess to maintain team cohesion and service quality
- Cleaned store thoroughly and completed all assigned side work to maintain a tidy environment.
- Completed end-of-day paperwork and closed out reports to ensure accurate financial tracking
- San Diego, CA
Waiter
Marriott Courtyard
San Diego, USA
10.2005 - 09.2006
- Served food and beverages to guests at tables, ensuring timely delivery to enhance dining experience.
- Managed back station tasks and side work while monitoring phones for incoming room service orders to ensure prompt service.
- Opened/Closed restaurant for breakfast and lunch, decorated buffet, and arranged buffet items for guest presentation.
- Performed end-of-shift cleaning of store while tracking supplies for server-related items that required ordering.
- Complete all end of shift paperwork and tip out back waiters. Typical work day began at 5 a.m.
- San Diego, CA
Server
Top of the Cove
La Jolla, USA
09.2002 - 10.2005
- Open/Close restaurant for business day
- Promoted menu and wine selections while taking orders and serving drinks, enhancing guest experience.
- Supported waitstaff by efficiently running food from kitchen to tables.
- Prepared formal dining area by arranging tables and settings according to fine dining standards.
- Coordinated setup for special events, ensuring readiness for weddings, proposals, birthdays, anniversaries, and large parties.
- Restocked bar supplies and ensured all waitstaff service stations were fully equipped for efficient operation.
- Assist with wine cellar inventory and restaurant inventory
- La Jolla, CA
Education
High School Graduate -
Hoover High
San Diego, CASkills
- Menu knowledge
- Culinary techniques
- Kitchen management
- Inventory management
- Quality control
- Kitchen safety
- Ability to train staff
- Scheduling
- Ability to multitask
- Communication skills
- Tableside etiquette
- Table setting knowledge
- Cash handling
- Guest engagement
- Effective customer upselling
- Professional appearance
- Food safety practices
- Beverage preparation
- Positive and professional
- High volume dining
- Dining customer service
- Daily specials memorization
- Safe food handling
- Calm demeanor
- Strong work ethic
- Attention to detail
- Team collaboration
- Food service
Additional Comments
I have great communication skills with customer related situations. Problem solving and guest/consumer satisfaction is my specialty. Fine dining food is my passion and I aspire to be an executive chef once school is chosen and completed.
References
Available upon request
Drivers License
CA, C (passenger)
Personal Information
Willing To Relocate: 1
Languages
English
Native/ Bilingual
Timeline
Server
Buddies Bar and Grill
10.2022 - 03.2023
Server
The Fireside Bar and Grill
12.2021 - 10.2022
Server
Casino Inn
12.2019 - 01.2020
Server
Qwik
10.2019 - Current
Kitchen Manager
Glassdoor Restaurant Bar and Grill
12.2018 - 12.2019
Lead Cook
Guickenheimer
04.2017 - 12.2018
Caterer
O’s American Kitchen
01.2015 - 07.2015
Server/ Line Cook
Acrobat Outsourcing
08.2013 - Current
Varies (will explain)
All-Team Staffing
12.2011 - 12.2013
Food Service
Jack in the Box
04.2011 - 12.2011
Server
Crab Hut
01.2010 - 03.2011
Server
Corner Bakery
01.2009 - 01.2010
Server
Gemelli's Italian Bar & Grill
10.2007 - 12.2008
Waiter
Marriott Courtyard
10.2005 - 09.2006
Server
Top of the Cove
09.2002 - 10.2005
High School Graduate -
Hoover High