Daniel Wolfe
Saratoga Springs,NY
Summary
Hardworking Account Manager gifted at lead generation and efficiently resolving customer issues. Engaging and personable with the ability to increase business opportunities through outstanding client presentations, effective communication skills and a dedication to customer service.
Overview
16
16
years of professional experience
Work History
Account Manager
Mirabito Energy Inc.
Albany, NY
10.2017 - Current
- Planned client relationship cultivating events to promote growth, resulting in expansion of clientele base by 35%.
- Provided extensive support in sales, technical and business areas to key accounts.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Educated clients on new cooling and heating technology to increase sales revenue
- Analyzed account details such as usage, Energy data and client comments to enhance understanding of Heating Fuels effectiveness and understand client needs.
Sales Account Manager
Sentry Insurance
Saratoga Springs, NY
08.2009 - 06.2017
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Increased sales volume by adding 20 accounts in assigned territory.
- Anticipated clients' needs by staying in touch on regular basis.
- Analyzed and reported on customer activity, business trends and areas of concern.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Negotiated prices, terms of sale and service agreements.
Claims Representative
Progressive Insurance
Albany, NY
04.1999 - 10.2008
- Interviewed policyholders to verify information and obtain additional details.
- Oversaw claim recoveries, including subrogation and salvage.
- Proposed settlements for uncomplicated issues to resolve claims.
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Worked effectively in fast-moving work environment to process large volumes of Bodily Injury claims.
Education
Associate of Arts - Hotel Business Management
Schenectady County Community College
Scotia, NYBachelor of Science - Business Management
University of New Haven
West Haven, CTSkills
- Business growth and retention
- Strategic marketing
- Sales forecasting
- Contract negotiations
- Enthusiastic yet professional demeanor
- Sales and contact reports
- Claims expertise
- Business Development
- Account management
Timeline
Account Manager
Mirabito Energy Inc.
10.2017 - Current
Sales Account Manager
Sentry Insurance
08.2009 - 06.2017
Claims Representative
Progressive Insurance
04.1999 - 10.2008
Associate of Arts - Hotel Business Management
Schenectady County Community College
Bachelor of Science - Business Management
University of New Haven