Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Daniel Yam Hu

Daniel Yam Hu

Denver,CO

Summary

Dedicated customer service with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

3
3
years of professional experience

Work History

Bartender/Server

MCE-DIA
08.2021 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.

Barista Shift Lead

Skyport Hospitality
12.2019 - 07.2021
  • Memorized ingredients and recipes for wide variety specialty drinks.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Served customers quickly and efficiently and created strategies to prevent delays.

Education

High School Diploma -

Strive Prep - Rise
Denver, CO
05.2021

Skills

  • Special Requests and Substitutions
  • Able to Lift 30 Pounds or more
  • Guest Satisfaction
  • Food and Beverage Service
  • Team Player
  • Guest Accommodations

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Bartender/Server

MCE-DIA
08.2021 - Current

Barista Shift Lead

Skyport Hospitality
12.2019 - 07.2021

High School Diploma -

Strive Prep - Rise

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Daniel Yam Hu