Daniel Yougblood
Oak Lawn,IL
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
32
32
years of professional experience
Work History
Customer Relations Manager
South Suburban Mitsubishi
04.2021 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Managed customer relations on ongoing basis to maximize customer retention.
- Created customer support strategies to increase customer retention.
- Increase CSI scores from last place to #1 in district
Sales Consultant
Quality Auto Chicago
03.2015 - 06.2019
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Ensured rapid funding for dealership
Finance Manager
Sherman Dodge
03.2011 - 11.2014
- Led finance department of 3 other managers.
- Billed out a average of 90 deals per month.
- Ensured proper documentation for funding all deals.
- Rehashed deals with bank to increase sales/profits.
- Ensured top customer service by selling all products to protect customers investment; service contracts,gap insurance, tire and wheel protection.
Finance Manager
River Oaks Honda
05.2003 - 03.2011
Used Car Manager
David Bruce Auto Center
01.1997 - 05.2003
General Manager
Quality Chevrolet
01.1992 - 01.1997
Education
Business Management -
Thorton Community College
1973
Skills
- Strong work ethic
- Problem Solver
- Self motivated
- Expert in appointment settin and follow ups
Timeline
Customer Relations Manager
South Suburban Mitsubishi
04.2021 - Current
Sales Consultant
Quality Auto Chicago
03.2015 - 06.2019
Finance Manager
Sherman Dodge
03.2011 - 11.2014
Finance Manager
River Oaks Honda
05.2003 - 03.2011
Used Car Manager
David Bruce Auto Center
01.1997 - 05.2003
General Manager
Quality Chevrolet
01.1992 - 01.1997
Business Management -
Thorton Community College
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