Daniel Zavala
Austin,TX
Summary
Ambitious, committed, and results-driven sales professional with proven abilities to cultivate relationships and build rapport with employees and customers. Skilled in business development, networking, and marketing strategies. Able to demonstrate effective time management, planning, communication, and negotiation skills
Overview
4
4
years of professional experience
Work History
Senior Customer Specialist
Tricolor Auto Group
Austin, TX
07.2023 - Current
- Successfully achieved and exceeded monthly sales targets, contributing to the dealership's overall revenue growth with a conversion rate of over 70%.
- Utilized CRM software to track customer interactions, follow-ups, and sales pipeline, ensuring a streamlined sales process.
- Negotiated pricing and financing terms to close sales deals, while maintaining customer satisfaction.
- Generated and qualified leads by making over 50+ calls daily, successfully bringing in new customers and expanding the dealership's client base.
- Handled all necessary paperwork related to vehicle sales, including contracts, warranties, and registration forms.
Store Manager
Cricket Wireless
Austin, TX
03.2022 - 07.2023
- Hired, trained, and managed a team of sales associates, fostering a productive and customer-focused work environment.
- Oversaw inventory management, including ordering, receiving, and organizing merchandise, to ensure optimal stock levels and minimize shrinkage.
- Achieved and consistently exceeded sales goals, driving store revenue and profitability through effective sales strategies and team performance.
- Utilized CRM and POS systems to track sales, manage customer relationships, and optimize store operations.
- Developed and executed marketing and promotional strategies, attracting new customers and retaining existing clientele.
Team Leader, Sales Operations
Nespresso
Austin, TX
01.2021 - 03.2022
- Managed operational tasks, including scheduling, workflow coordination, and process optimization to maintain efficiency and productivity.
- Oversaw inventory management, ensuring accurate stock levels through regular audits, timely ordering, and effective organization.
- Implemented process improvements, identifying areas for enhancement and developing strategies to streamline operations.
- Monitored team performance and productivity, addressing any issues promptly and implementing solutions to improve overall effectiveness.
- Ensured adherence to safety regulations and protocols, promoting a safe and secure work environment for all team members.
Education
Associate of Applied Science - Computer Science
Austin Community College
Austin, TX08-2016
Skills
- Sales Expertise
- Team Leadership
- Operational Efficiency
- Data Analysis
- Customer Relationship Management
- Communication
- Inventory Management
- Hiring and Training
Timeline
Senior Customer Specialist
Tricolor Auto Group
07.2023 - Current
Store Manager
Cricket Wireless
03.2022 - 07.2023
Team Leader, Sales Operations
Nespresso
01.2021 - 03.2022
Associate of Applied Science - Computer Science
Austin Community College