Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Daniel Zeno

Chesapeake,VA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in both the automotive & marine industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

25
25
years of professional experience

Work History

Service Representative

KT Automotive
09.2023 - 11.2024
  • Maintained productivity and quality standards at all times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Tailored communication methods based on individual client preferences, ensuring optimal engagement levels were maintained at all times.
  • Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
  • Delivered prompt service to prioritize customer needs.
  • Operated in dynamic, high-volume environments to provide skilled assistance to more than 20 customers each day.

Inside Sales Representative

Great Lakes Power
04.2015 - 08.2023
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Contributed to event marketing, sales and brand promotion.
  • Participated in regular cycle counts to confirm accuracy of inventory records.
  • Coordinated with suppliers to guarantee timely delivery of inventory and materials.
  • Maximized storage capacity by effectively organizing warehouse layout and implementing space-saving techniques.

Outside Sales Representative

1-800-radiator & Ac
09.2013 - 04.2015
  • Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
  • Exceeded monthly sales targets and quotas consistently.
  • Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.

Parts Advisor

SOUTHERN AUTOMOTIVE GROUP
01.2008 - 09.2013
    • Primary parts personnel at the Service Counter, responsible for handling the daily parts needs of 15 Service Technicians and 4 Service Advisors
    • Assist with wholesale and retail parts sales
    • Managed returns and warranties efficiently, minimizing financial loss for the company while maintaining positive customer relationships.
    • Reduced turnaround time for repairs by ensuring timely delivery of essential components to the service department.
    • Organized parts storage and stocked inventory according to established guidelines.

Parts & Equipment Sales

Land & Coates Equipment Inc
03.2007 - 01.2008
  • Handled multiple part sales including retail, wholesale, service department, and outdoor power equipment
  • STIHL Inc
  • Factory Bronze Level Certification for parts, sales, and service
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Worked effectively in fast-paced environments.

General Laborer

Courtyard Grounds Maintenance Inc
11.2006 - 02.2007
  • General landscaping duties including grass cutting, trimming, edging and cleanup
  • Temporary employment due to my relocation to the Virginia Beach, VA area

Parts & Small Equipment Sales

Burke Equipment Co.
02.2006 - 10.2006
  • Handled parts and outdoor power equipment sales

Warehouse Personnel

Mopar Parts Distribution Center
11.1999 - 04.2005
  • Picking and packing orders
  • Loading and offloading semi trailers with stock
  • Stock keeping

Education

Environmental Science

Tidewater Community College
Virginia Beach, VA

High School Diploma - College prep curriculum

Pennsville Memorial High School
Pennsville, NJ
06.1995

Skills

  • Customer service
  • Conflict resolution
  • Product knowledge
  • Sales techniques
  • Inventory management
  • Adaptability
  • Research
  • Building rapport

Interests

I enjoy drag racing, golf, fishing, my washington football team as well as watching/going to Phillies games Proud husband and father of two lively young boys who keep up busy with baseball, soccer, basketball & swimming

Timeline

Service Representative

KT Automotive
09.2023 - 11.2024

Inside Sales Representative

Great Lakes Power
04.2015 - 08.2023

Outside Sales Representative

1-800-radiator & Ac
09.2013 - 04.2015

Parts Advisor

SOUTHERN AUTOMOTIVE GROUP
01.2008 - 09.2013

Parts & Equipment Sales

Land & Coates Equipment Inc
03.2007 - 01.2008

General Laborer

Courtyard Grounds Maintenance Inc
11.2006 - 02.2007

Parts & Small Equipment Sales

Burke Equipment Co.
02.2006 - 10.2006

Warehouse Personnel

Mopar Parts Distribution Center
11.1999 - 04.2005

High School Diploma - College prep curriculum

Pennsville Memorial High School

Environmental Science

Tidewater Community College

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Daniel Zeno