Daniela Armani
Miami,Florida
Summary
CPR Certified. Customer Serves for 6 years. Merchandizing stocker for 3 years. Medical front desk receptionist for 7 months. Assistant manger trainee for 6 months. Bilingual: English and Spanish. Great understanding in excel, Microsoft word, and photoshop. Flexible with scheduling. A quick learner who will gladly take on any task and get them done.
Overview
8
8
years of professional experience
Work History
Patient Access Scheduler
Miami Cancer Institute
11.2022 - Current
- Improved patient scheduling efficiency by streamlining appointment booking processes.
- Assisted in reducing patient wait times through effective coordination with medical staff and departments.
- Enhanced patient satisfaction by promptly addressing inquiries and concerns related to their appointments.
- Contributed to increased clinic revenue by consistently maximizing daily schedules and accommodating additional appointments.
Patient Access Representative
Bascom Palmer Eye Institute
11.2021 - 10.2022
- Maintaining patient records, updating patient accounts, and handling all patient and facility correspondence.
- Patient-care oriented, bringing forth compassionate and friendly attitude, even towards aggressive patients.
- Skilled in writing and verbal communication.
- Skilled in using computer software, such as, excel, photoshop, word, ETC.
- Followed document protocols to safeguard confidentiality of patient records.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Sales Associate
IKEA
02.2019 - 11.2021
- Was trained to be Assistant manager.
- Kept watchful eye on emergency doors, and bathrooms, to prevent theft.
- Escorted customers outside, making sure no one is inside the building during closing hours.
- Stop fraud at customers service.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Maintained calm, friendly demeanor on aggressive customers, and professionally managed issues during busy, high-stress situations.
- Answered incoming telephone calls to provide store, products, and services information.
- Use programs to design customer’s their dream living room, bathroom, and closet.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Worked both day and overnight shift.
- Build display products.
Sales Associate
Toys"R"Us
11.2015 - 02.2018
- Greeting customers, as well as, stopping theft.
- Kept watchful eye on suspicious activities
- Maintained customers service area, making sure customers do not get out of hand by providing them a friendly demeanor.
- Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
- Operated cash registers, scanners, and computers to itemize and total customer purchases.
- Provided positive first impressions for both existing and new customers.
- Organized racks and shelves to maintain store visual appeal and engage customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma -
South Miami Senior High School
Miami, FL06-2011
Skills
- P>First Aid/CPR
- P>Excel, Microsoft, Word Software Proficiency
- P>Stocking and replenishing
- P>Sales expertise
- P>Staff education and training
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Patient Access Scheduler
Miami Cancer Institute
11.2022 - Current
Patient Access Representative
Bascom Palmer Eye Institute
11.2021 - 10.2022
Sales Associate
IKEA
02.2019 - 11.2021
Sales Associate
Toys"R"Us
11.2015 - 02.2018
High School Diploma -
South Miami Senior High School