Daniela Arredondo
Arlington,TX
Summary
Skilled professional with a strong focus on delivering exceptional customer service and adept at managing multiple interactions with precision. Seeking a position to utilize excellent customer service skills in providing outstanding support to clients. Proven ability to handle high-pressure situations with ease while maintaining a positive and professional demeanor. Committed to ensuring customer satisfaction and exceeding expectations through effective communication and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Estimator/front desk
SLP Customs and collision repair
Arlington, TX
11.2023 - Current
- Managed communication through extensive call handling.
- Organized and maintained inventory.
- Maintain lobby and office
- Managed and organized appointment schedules.
- Performed evaluations for repair costs.
- Order parts
- Help customers file auto claims
- Push business reviews
- Data entry
- Keep social media accounts up to date
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
- Completed data entry of legal documents into electronic filing systems.
Senior Personal Banker
1st Convenience Bank
Irving, TX
01.2022 - 12.2022
- Handled new bank accounts and managed teller duties.
- Facilitated customer engagement with the bank by offering thorough support.
- Managed cash transactions accurately.
- Enhanced corporate environment.
Customer service representative – Former Driver and Technician
Dalworth Restoration and Rug cleaning
Euless, TX
02.2019 - 08.2021
- Manage large amounts of inbound and outbound calls in a timely manner
- Coordinated job assignments for technician team.
- Follow communication scripts when handling different topics
- Identify customer’s needs, clarify information, research every issue and provide solutions and/or alternatives
- Ensure regular updates to customer data.
- Issued invoices to clients promptly.
- Update daily and weekly spreadsheets
- Drive to customers home and deliver or pick up their area rugs
- Coordinated safe movement of bulky items.
- Over-sale packages for additional cleaning services
- Consistently maintained early arrival at the workplace by 7:00 am.
- Work12+ hour shifts
Server
Olive Garden
Arlington, TX
12.2018 - 02.2021
- Managed communication through extensive call handling.
- Organized and maintained inventory.
- Maintain lobby and office
- Managed and organized appointment schedules.
- Performed evaluations for repair costs.
- Order parts
- Help customers file auto claims
- Push business reviews
- Data entry
- Keep social media accounts up to date
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
- Completed data entry of legal documents into electronic filing systems.
Education
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Lake Highlands High School
Tarrant County College
Fort Worth, TXSkills
- Cash Management
- Customer Support Specialist
- Organized
- Product minded
- Service minded
- Well spoken
- Client Welcome Services
- Effective Multitasking
- Detail-Oriented Data Input
- Effective Stress Handling
- Extended Duration Standing
- Heavy Object Handling
- Skilled in Initiating Phone Conversations
- MS Office, Excel, Outlook, PowerPoint
Languages
Fluent – English and Spanish
Contact
Referrals
Ariana lauren’o- sports teammate
+1 (214) 603-5403
Bernice Magaña- landlord
+1 (254) 669-9305
Amy Hernandez- Management
+1 (469) 734-1079
Timeline
Estimator/front desk
SLP Customs and collision repair
11.2023 - Current
Senior Personal Banker
1st Convenience Bank
01.2022 - 12.2022
Customer service representative – Former Driver and Technician
Dalworth Restoration and Rug cleaning
02.2019 - 08.2021
Server
Olive Garden
12.2018 - 02.2021
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Lake Highlands High School
Tarrant County College