Daniela Baez

• I achieved daily call logs using tools such as Microsoft Word & Excel, with customer information such as VINS personal data regarding customer needs.

• I am giving customers promotional discounts on oil & filter changes with coupons or vouchers through SMS or Via Email expected daily appts of 10 achieving 15-20 per DAY.

• I am able to recognize recalls and claims on each customer's profile to inform what the next procedure should be when attending our service department.

• I am able to assign customers preferred service advisor when discussing service on vehicle such as maintains, picking up certain parts & accessories

• I am able to answer the phone, respond to emails, greet potential customers through walk ins, address complaints, and handle other front desk duties.
• A receptionist is often in charge of cashier responsibilities, including accurately calculating amount due; collecting cash, card, or checks as payment; and documenting payment received.
• I am able works in an office environment and must maintain organized files and keys for vehicles in alphabetical order.
• I was able to out stand & maintain a 4.9 google rating for a general overall store grade throughout each semester, including bonus tracts for each employee.

• Informing clients and explaining procedures; answering questions; providing information in detailed form regarding their plan they choose.
• I maintain and improve quality results by adhering to standards and guidelines; recommending improved procedures.
• Accomplish sales and organization mission by completing related results as needed and reviewing Yelp and google reviews.
• Sales goal for the company is an average of 5 sales per day, I average about 7 sales a day with selling $63,000 product during my tenure.

• I managed day to day functions such as P&L, inventory, storage reports, and maintenance of truck and trailers.
• I can effectively coach and train new and current associates resulting in the development of a profitable center.
• I can develop marketing functions such as display of rental equipment and point of sales.
• Rental rate grew 17% year over year during my tenure, and 3rd highest satisfaction on google reviews, such as Yelp & Google.

• Monitored orders and ensure they arrived in a quick and in an organized manner
• Monitoring consistently the food quality and service quality of orders being served.
• Operated computer/cash register and enthusiastically accepted payments from customers.
• Rotating stock and supplies regularly making sure the preparation were ready for the next shift.
• Counted money in drawer at beginning and end of shift/
• The drive thru operating goal was 2:10 per guest, I averaged about 1:45 on my shifts at a regular basis.