Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Daniela Chavez

Horizon City

Summary

Accuracy-focused banking professional experienced in cash handling, transaction management and fraud prevention. Promotes bank products and services to drive revenue and customer loyalty. Persuasive communicator analytical in solving customers' problems.

Overview

6
6
years of professional experience
2019
2019
years of post-secondary education

Work History

Teller

Rapid Cash
El Paso
12.2020 - Current
  • Assistant Manager
  • Check Cashing
  • Daily Reports on Excell
  • Notary
  • Customer Service
  • Handling customer phone calls
  • Processed customer transactions efficiently and accurately.
  • Maintained cash drawer integrity through careful balancing.
  • Supported team members in training new staff on procedures.
  • Executed daily cash handling and reconciliation tasks diligently.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Balanced cash drawers on a daily basis.
  • Maintained confidentiality of all customer records and information according to company policies.
  • Built and maintained client relationships through quality, personalized interactions.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Delivered exceptional service to customers in person or over telephone.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Maintained accurate records of all transactions for compliance purposes.

Customer Service Representative

Alorica
El Paso
03.2020 - 12.2020
  • Assisted customers with inquiries and resolved issues efficiently.
  • Resolved customer complaints promptly and professionally.
  • Informed customers of deals and promotions.
  • Managed incoming calls to ensure prompt customer service and support.

Education

Horizon High School
El Paso, TX

Skills

  • Cash handling
  • Transaction processing
  • Daily reporting
  • Notary services
  • Effective communication
  • Exceptional customer service
  • Cash counting
  • Friendly
  • Drawer balancing
  • Bilingual in spanish
  • Client relations
  • Customer service

Languages

English
Native/ Bilingual
English
Native/ Bilingual

Timeline

Teller

Rapid Cash
12.2020 - Current

Customer Service Representative

Alorica
03.2020 - 12.2020

Horizon High School
Daniela Chavez