Daniela Cortez
Plant City,FL
Summary
Detail-oriented professional with strong invoice management and payment processing expertise. Known for effective dispute resolution and client communication, aiming to leverage skills to drive efficiency and boost financial reporting accuracy.
Overview
2025
2025
years of professional experience
Work History
Billing and Accounts Receivable Supervisor
Metro Cleaning Inc.
Dover, Florida
04.2022 - 02.2025
- Streamlined invoicing and payment collection by implementing process improvements.
- Led team of clerks in maintaining accurate customer account records, ensuring reliability in billing processes.
- Monitored incoming payments via check, ACH, wire transfer, and other methods, ensuring accurate application to customer accounts.
- Reviewed monthly aging reports to ensure accurate balances were reported and followed up with customers.
- Investigated disputes regarding unpaid invoices, facilitating amicable resolutions with clients.
- Improved communication on billing matters through collaboration with multiple departments, fostering timely resolutions.
- Provided training sessions for new employees on Accounts Receivable procedures and policies.
- Generated financial statements and reports detailing accounts receivable status.
Crew Team Member
Wendys Fast Food
Lakeland, Florida
2020 - 2022
- Fielded hundreds of customer requests daily, addressing varying complexities with urgency and professionalism.
- Maintained high customer service standards during high-volume shifts in fast-paced environment.
- Handled cash transactions accurately at the front register during busy shifts.
- Collaborated with crew members to efficiently complete tasks, enhancing overall team performance.
- Performed store opening and closing procedures according to management guidelines.
- Resolved conflict according to company protocols.
- Unloaded trucks of incoming merchandise in an organized fashion.
Education
High School Diploma -
Plant City High School
Plant City, FL05-2021
Skills
- Invoice accuracy
- Payment processing
- Account reconciliation
- Financial reporting
- Cash flow management
- Dispute resolution
- Client management
- Employee training
- Multitasking Abilities
Languages
Spanish
Professional
Timeline
Billing and Accounts Receivable Supervisor
Metro Cleaning Inc.
04.2022 - 02.2025
Crew Team Member
Wendys Fast Food
2020 - 2022
High School Diploma -
Plant City High School