Daniela Cosme
Miami,FL
Summary
Dynamic and service-oriented professional with extensive experience, excelling in guest relations and conflict resolution. Skilled in cash management and adept at multitasking, I have a proven track record of enhancing guest satisfaction and streamlining service operations. Committed to delivering exceptional experiences through detail-oriented and efficient teamwork.
Overview
3
3
years of professional experience
Work History
Lead Receptionist
Zuma
Miami, FL
05.2023 - 01.2025
- Greet incoming guests, escort them to the assigned dining area, and present the menus.
- Manage the reservation system, including taking bookings, confirming reservations, and managing the seating plan.
- Assign patrons to suitable tables according to server rotation.
- Help restaurant staff set up small and large events to coordinate smooth execution.
- Greet guests and gathered information to seat groups or place on waitlist.
- Organize large parties for special events such as birthdays or anniversaries.
- Resolve customer service and food-related issues to maintain guest satisfaction.
- Supervise activities of dining room staff to maintain service levels and support guest needs.
VIP Bottle Server/ /Bartender
The Trip (LOST)
Miami, FL
07.2022 - 05.2023
- Mix and serve beverages.
- Interact with customers, taking drink and bottle orders.
- Assemble VIP bottle service kits with garnishes, mixes, and bottles to solicit the guests.
- Manage cash drawer at the end of each shift ensuring accuracy of funds received.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Process payments accurately and efficiently with the POS system.
- Conduct regular inventory checks to ensure sufficient quantities of liquors were available at all times.
Education
MBA - Business Administration And Management
EUDE Business School
Madrid07-2021
Skills
- Service-Oriented
- Guest relations
- Organized and efficient
- Conflict and complaint resolution
- Committed team player
- Detail-oriented
- Multitasking and prioritization
- Adaptable and flexible
- Cash management
- Patience and empathy
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Lead Receptionist
Zuma
05.2023 - 01.2025
VIP Bottle Server/ /Bartender
The Trip (LOST)
07.2022 - 05.2023
MBA - Business Administration And Management
EUDE Business School
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