Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Daniela Diaz

Tampa

Summary

Dedicated and highly organized healthcare professional with over two years of experience in an auto accident clinic setting. Proven track record of exceptional customer service, billing expertise, and management.

While I enjoy the organizational and leadership aspects of my role, I am now seeking opportunities that allow me to transition into working directly with children, particularly as a Registered Behavior Technician (RBT). Having recently earned my RBT certification, I am excited to apply my skills in behavior management and therapy to support children with developmental and behavioral challenges. My passion for working with kids, combined with my desire to make a direct impact on their growth and well-being, motivates me to pursue this new career path.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Billing Specialist and Office Manager

Best Care Medical Group
09.2023 - Current
  • Accurately process and submit medical insurance claims for reimbursement (including CPT, ICD-10, and HCPCS codes).
  • Maintain and update patient billing records, ensuring they are current and complete.
  • Address claim rejections or discrepancies by investigating the issue, making corrections, and resubmitting claims when necessary.
  • Serve as the point of contact for patients regarding billing inquiries, explaining charges and payment options.
  • Provide patients with clear and concise information about their insurance benefits and out-of-pocket costs.
  • Maintain confidentiality of patient records and adhere to HIPAA regulations.
  • Managed patient relations, resolving concerns and complaints to enhance patient satisfaction.
  • Conducted inventory management, ordering supplies, and overseeing clinic budgeting.

Front Desk Receptionist

Best Care Medical Group
07.2023 - 09.2023
  • Greeted and assisted patients with intake paperwork and insurance verification, ensuring smooth clinic operations.
  • Answered phone inquiries, scheduled appointments, and managed patient flow to minimize wait times.
  • Maintained patient records, updating personal information and medical histories in the clinic's database.

Cashier and Customer Service

Daga Pizza
03.2023 - 06.2023
  • Greet and welcome customers as they enter the pizzeria with a friendly and positive attitude.
  • Prepare and pack take-out orders, ensuring that they are correctly filled and ready for pickup.
  • Ensure condiments, napkins, utensils, and drink stations are stocked and organized for customer use.
  • Help coordinate the flow of orders, especially during busy times, to ensure prompt service.

Education

Associate of Science - Diagnostic Medical Sonography Associate

Florida National University
Hialeah, FL
09-2026

No Degree - Health Education

Facultad De Tecnologia De La Salud
Havana, Cuba
12-2022

High School Diploma -

Rosalia Abreu Arencibia
Havana, Cuba
06-2018

Skills

  • Exceptional customer service skills with a friendly, approachable demeanor
  • Strong communication skills, both verbal and written
  • Ability to multitask in a busy environment while maintaining attention to detail
  • Basic math skills for handling cash and processing transactions

Certification

Registered Behavior Technician (RBT)

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Billing Specialist and Office Manager

Best Care Medical Group
09.2023 - Current

Front Desk Receptionist

Best Care Medical Group
07.2023 - 09.2023

Cashier and Customer Service

Daga Pizza
03.2023 - 06.2023

Associate of Science - Diagnostic Medical Sonography Associate

Florida National University

No Degree - Health Education

Facultad De Tecnologia De La Salud

High School Diploma -

Rosalia Abreu Arencibia

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Daniela Diaz