Daniela Espinoza
San Antonio,TX
Summary
Motivated, customer-focused professional with exceptional leadership and teamwork skills. I bring a strong work ethic, a passion for delivering high-quality service, and a detail-oriented mindset that shines in high-pressure environments. I thrive on collaborating with others to drive results, ensuring customer satisfaction, and representing the brand positively.
Overview
7
7
years of professional experience
Work History
Service Manager
Parry's Pizzeria & Taphouse
San Antonio, TX
04.2024 - Current
- Oversaw team performance and development for a workforce exceeding 20 employees to achieve organizational goals.
- Coordinated scheduling for front-of-house and back-of-house teams to align with business needs and enhance productivity.
- Directed the flow of restaurant activities to ensure seamless customer experiences.
- Conducted inspections of food items to maintain exceptional presentation quality.
- Monitored and regulated monetary assets to maintain financial stability and compliance.
- Engaged with guests at tables to ensure satisfaction and address inquiries promptly.
- Conducted thorough inspections of restaurant operations during opening and closing to maintain high standards of service.
- Oversaw and directed all marketing social media initiatives and fundraising activities.
Server
Red Lobster
San Antonio, TX
09.2022 - 01.2024
- Executed expert preparation and rolling of silverware to ensure cleanliness and readiness for service.
- Set up and maintained beverage stations, optimizing service flow and efficiency.
- Ensured restaurant cleanliness before opening, and assured closing was proficient enough for AM crew.
- Managed multiple tables with precision, delivering timely, attentive service to enhance customer satisfaction.
- Monitored food presentation, ensuring it met high-quality standards for all guests.
- Provided high quality customer service to guest.
Customer Service Representative WFH
GCC
San Antonio, TX
01.2019 - 01.2024
- Provided clear and effective communication, assisting customers with inquiries, orders, and account management.
- Addressed and resolved refund requests promptly, ensuring customer satisfaction.
- Delivered product knowledge to empower customers in making informed purchasing decisions.
- Managed daily correspondence by responding to over 100 emails promptly.
- Managed inbound call operations to deliver essential product and account billing information to customers.
- Delivered exceptional customer service to ensure guest satisfaction.
Education
High School Diploma - undefined
Granite Connections High School
Skills
- Customer Service Excellence: 6 years
- Sales & Upselling: 2 years
- Cash Handling: 4 years
- Food Service & Cooking Techniques: 4
- Fluent in Spanish
- Proficient in Microsoft Office Suite, Windows, Excel, Word, PowerPoint
Timeline
Service Manager
Parry's Pizzeria & Taphouse
04.2024 - Current
Server
Red Lobster
09.2022 - 01.2024
Customer Service Representative WFH
GCC
01.2019 - 01.2024
High School Diploma - undefined
Granite Connections High School