Daniela Florentino
Valley Stream,NY
Summary
Proactive and adaptable individual with a strong background in healthcare administration. Recognized for excellent interpersonal skills and the ability to coordinate effective communication among patients and healthcare professionals, driving positive patient outcomes.
Overview
4
4
years of professional experience
Work History
Float Unit Clerk
Mount Sinai South Nassau
Oceanside, NY
07.2025 - Current
- Provide administrative and clerical support across multiple inpatient units, maintaining accurate patient records and ensuring timely data entry into electronic health systems
- Coordinate communication between nurses, physicians, patients, and families, relaying critical information clearly and efficiently
- Track patient admissions, discharges, and transfers while supporting appointment coordination and overall unit workflow
- Manage high-volume phone calls and patient call bells, prioritizing urgent needs and ensuring prompt response to support patient care
- Support clinical operations by preparing daily assignment boards, organizing and restocking supplies, and retrieving medications, blood products, and lab materials with accuracy and proper handling
Front Desk Coordinator
Premier Physical Medicine and Rehabilitation | Health Plus Management
Valley Stream, NY
07.2024 - 07.2025
- Manage high-volume front desk operations in a fast-paced medical office, checking in 100+ patients daily while maintaining efficient workflow and minimal wait times
- Schedule, reschedule, and confirm appointments while optimizing patient flow and ensuring accuracy
- Handle high-volume calls from patients, insurance providers, attorneys, and healthcare professionals, resolving inquiries efficiently
- Maintain accurate patient records, process intake documentation, and collect co-pays using electronic health record (EHR) systems
- Coordinate communication between patients, therapists, and physicians while collaborating with clinical staff to enhance workflow and overall patient experience
Spa Sales Associate
Hand and Stone Massage and Facial Spa
Jericho, NY
09.2023 - 03.2025
- Delivered exceptional customer service by greeting clients and creating a welcoming, professional environment
- Managed check-in and check-out processes while maintaining accurate client records
- Promoted and sold spa memberships and services by identifying client needs and effectively communicating benefits
- Handled high-volume phone calls, scheduling appointments and responding to client inquiries efficiently
- Maintained a clean, organized lobby and collaborated with team members to ensure smooth operations and high customer satisfaction
Shift Leader
Coldstone Creamy
Lynbrook, NY
03.2022 - 04.2024
- Delivered exceptional customer service by greeting guests, taking orders, and ensuring a positive in-store experience
- Prepared and served menu items, including ice cream, waffles, and custom cakes, while maintaining quality and presentation standards
- Operated the cash register, processing transactions accurately and handling refunds, discounts, and payments
- Opened and closed the store, completing setup, cleaning, and security procedures
- Served as shift leader, delegating tasks and guiding team members to ensure smooth operations and high customer satisfaction
Education
Associate of Applied Science - Nursing
Nassau Community College
Garden City, NY05-2029
High School Diploma -
Valley Stream Central High School
Valley Stream, NY06-2023
Skills
- Patient Relations & Customer Service
- Appointment Scheduling & Calendar Management
- Electronic Health Records (EHR): Epic
- High-Volume Call Handling & Multitasking
- Medical Office & Front Desk Operations
- Communication & Interpersonal Skills
- Team Collaboration in Fast-Paced Environments
- Organization & Time Management
Languages
Spanish
Professional Working
Timeline
Float Unit Clerk
Mount Sinai South Nassau
07.2025 - Current
Front Desk Coordinator
Premier Physical Medicine and Rehabilitation | Health Plus Management
07.2024 - 07.2025
Spa Sales Associate
Hand and Stone Massage and Facial Spa
09.2023 - 03.2025
Shift Leader
Coldstone Creamy
03.2022 - 04.2024
Associate of Applied Science - Nursing
Nassau Community College
High School Diploma -
Valley Stream Central High School