Daniela Himes
Hagerstown,MD
Summary
Detail-oriented Medical Receptionist with over 8 years background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff, along with being dependable.
Overview
8
8
years of professional experience
Work History
Front Desk Medical Receptionist
Western Marland Eye Center
Frederick, Maryland
11.2015 - Current
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Communicated with patients with compassion while keeping medical information private.
- Verified patient demographics, entered data into electronic health record system and provided support to physicians.
- Conducted patient intake interviews to collect medical information and insurance details.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Provided customer service to patients including answering questions about treatments or services offered by the practice.
- Ordered and maintained supply inventory for medical office.
- Called patients to confirm scheduled appointments and obtain additional details.
Education
Associate of Applied Science - Medical Office Management
Kaplan University
Hagerstown, MD06-2016
Skills
- Insurance Verification
- Billing Support
- Paperwork Coordination
- HIPAA Compliance
- Patient Scheduling
- Check-In Management
Technology Summary
- Word
- Medics Elite
- Medflo
Significant Coursework & Technical Skills
- Medical Office Management
- Medical Records Management
- Medical Office Applications
- Telephone Techniques
- Medical Law & Bioethics
References
References available upon request.
Timeline
Front Desk Medical Receptionist
Western Marland Eye Center
11.2015 - Current
Associate of Applied Science - Medical Office Management
Kaplan University