Daniela I Gonzalez
Renton
Summary
Experienced community center professional adept at managing patron inquiries and providing exceptional service. Demonstrates strong judgment and professionalism while contributing to various operational functions. Skilled in screening communications and maintaining organized schedules in a fast-paced environment.
Overview
5
5
years of professional experience
Work History
Guest Service Representative
City of Renton
Renton
04.2026 - Current
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Processed reservations and managed event bookings for community facilities.
- Collaborated with team members to ensure smooth operations during peak hours.
- Work at front counter welcoming customers, collecting money, processing
registrations, scanning pass cards, handling membership sales, and booking the facility for rentals. - Identify and assess customers’ needs to achieve satisfaction.
- Answering the phone to provide general customer service.
- Understand, explain, and enforce facility rules.
- Setting up and taking down program equipment.
- Effective, professional, and respectful interactions with patrons and team members.
- Work as a team player.
- Be ready to work by scheduled start time.
- Understand and follow direction given.
- Maintain regular, reliable, and punctual attendance.
- Perform related duties as assigned.
Program Director
Skyhawks Sports Academy
Spokane
09.2025 - Current
- Developed and executed comprehensive sports programs that engaged youth in physical activity.
- Coordinated training sessions to enhance the skills and performance of young athletes.
- Evaluated program outcomes to identify areas for improvement and development.
- Ensured compliance with safety regulations and best practices in sports training.
- Facilitated communication between staff, athletes, and parents to foster a supportive environment.
- Act as a mentor for coaches, setting the tone for quality standards, and supporting staff to ensure consistency across all programs.
Head Girls Soccer Coach
Highline Premier Football Club
Burien
03.2023 - 12.2024
- Developing student athletes through planned and competitive developmental training sessions.
- Emphasizing creative play, technical skill and individual player growth.
- Provide a meaningful, development-focused soccer experience that enriches the lives of local players and their families.
- Building confident, capable young people through sport.
- Coaching on the sidelines, organizing schedules, managing communications, or supporting field logistics, every staff member contributes to an environment grounded in our core values: effort, accountability, discipline, respect, and creativity.
Trainer
TOCA Football
Redmond
06.2024 - 11.2024
- Follow the monthly Trainer Business Plan to increase sessions and client base.
- Create awesome training experiences to retain and grow your existing client base.
- Build and maintain long-term relationships with players, parents, and coaches.
- Meet with the TOCA Training Manager monthly to track month-to-date performance, and forecast weekly program commitments.
- Partner with the TOCA Training Manager in following up with dropped clients to identify any trends contributing to turnover.
- Participate in a specific plan to 'win back' past clients from previous seasons.
- Utilize the TOCA Training Methodology and technology to create a tailored plan for each client.
- Incorporate Player Pathways designed to the players' needs and development.
- Develop an instructional evaluation process for new and existing clients.
- Present baseline session data to clients for effective conversion and long-term player development.
- Tailor TOCA training plans to meet the needs and long-term development of the player.
- Uphold our service commitment to maintain a clean and clutter-free, friendly and outgoing, well-maintained, and visually appealing environment.
- Collaborate with the TOCA Training Manager to review and develop a plan for guest and client recovery.
- Model TOCA training standards through session quality, client pathways, and experience reviews.
- Create an active, energetic, and engaging environment with clients and teammates.
- Adhere to safety protocols and facility policies.
- Participate in ongoing trainer education, experience improvements, and rollouts.
Store Manager
Verve Bowls LLC
Capitol Hill
09.2021 - 06.2023
- Managed all in store operations and personnel.
- Maintaining and optimizing team members morale and growth while working with Regional Manager to ensure proper stock and maintenance of the store.
Education
B.A - Environmental Studies
University of Washington
Seattle, WA06.2021
High School Diploma - Associate of Arts & Science
Renton High School
Renton, WA06.2019
Skills
- Creative problem solving
- Administration
- Professional integrity
- Conflict resolution
- Client relationship management
- Verbal and written communication
Timeline
Guest Service Representative
City of Renton
04.2026 - Current
Program Director
Skyhawks Sports Academy
09.2025 - Current
Trainer
TOCA Football
06.2024 - 11.2024
Head Girls Soccer Coach
Highline Premier Football Club
03.2023 - 12.2024
Store Manager
Verve Bowls LLC
09.2021 - 06.2023
B.A - Environmental Studies
University of Washington
High School Diploma - Associate of Arts & Science
Renton High School