DANIELA K TEJADA
Sunnyvale,CA
Summary
Communicative Customer Service Executive experienced in solving problems and building great client rapport. An enthusiastic team player. Pursuing a new position where hard work and honesty will be valued.
Performance-oriented professional bringing demonstrated record of accomplishment many years in industry settings. Natural leader with excellent problem-solving and planning abilities. Skillful in addressing all customer concerns and implementing strategic solutions.
Overview
7
7
years of professional experience
Work History
Costumer Service
Safeway
Campbell, California
09.2022 - Current
- Answered customer inquiries over the phone.
- Provided customers with product information and resolved their issues in a timely manner.
- Processed orders and tracked shipments to ensure accurate delivery of merchandise.
Warehouse
TEMCO LOGISTICS
10.2021 - 02.2022
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Utilized various software and tools to streamline processes and optimize performance.
Human Resources
TULPETLAC
Guadalajara, Mexico
06.2020 - 09.2020
- Scheduled meetings and maintained calendars for Human Resources staff members.
- Assisted in developing budgets for human resources activities such as recruiting or training initiatives.
- Collaborated with Human Resources department to review job titles, salary levels, bonuses.
- Resolved employee inquiries pertaining to human resources policies, procedures, and programs.
Sales
METLIFE
, Mexico
10.2019 - 03.2020
- Trained sales personnel on different aspects of pre-sales processes.
- Worked with sales teams to understand processes and enhance after-sales support.
- Compiled sales and marketing materials to prepare sales agents for upcoming client meetings.
- Provided training sessions to new sales representatives on effective sales techniques.
Sales and Receptionist
SPORT WORLD
, Mexico
10.2017 - 09.2019
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Education
High School Diploma -
Colegio De Bachilleres
MEXICO CITY06.2016
Skills
- Payment management
- Inventory assistance
- Satisfaction monitoring
- Team training and development
- Online chat and email
- Troubleshooting
- Marketing
- Documentation and notes
- Customer outreach
- Customer queries
- Sales growth initiatives
Timeline
Costumer Service
Safeway
09.2022 - Current
Warehouse
TEMCO LOGISTICS
10.2021 - 02.2022
Human Resources
TULPETLAC
06.2020 - 09.2020
Sales
METLIFE
10.2019 - 03.2020
Sales and Receptionist
SPORT WORLD
10.2017 - 09.2019
High School Diploma -
Colegio De Bachilleres