Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Timeline
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Sebastian Polanco

Fort Lauderdale,FL

Summary

Results-oriented business graduate with a solid foundation in leadership and teamwork.
I have a solid academic background and practical experience in strategic decision-making, the ability to demonstrate effective work in team environments, lead projects, and achieve successful results.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Costumer Service

imperial travel agency
Peru, Arequipa
01.2023 - 12.2023
  • Implemented new processes to improve customer service efficiency.
  • Help clients choose travel packages according to their needs, as well as know how to sell.
  • Answered customer inquiries over the phone and through email.

Costumer Service

GRUPO NORMA
Peru, Arequipa
01.2022 - 01.2023
  • Provided customers with product information and resolved their issues in a timely manner.
  • Answered customer inquiries over the phone and through email.
  • Help customers choose the product they want.

Education

Bachelor of Business Administration -

Universidad Catolica De Santa Maria
Arequipa-Peru
12-2023

Skills

  • Complaint Handling
  • Customer Engagement
  • Social Media
  • Customer Relationship Management
  • Customer Needs Assessment
  • Payment management
  • Team Collaboration
  • Account Management
  • Product Sales
  • Relationship Building

Languages

Spanish
Native/ Bilingual
English
Professional
Portuguese
Elementary

Certification

  • Microsoft Office (Excel, Word, PowerPoint, Teams)

Accomplishments

  • Sports (High Competition): elected best athlete in my class in 2018

Timeline

Costumer Service

imperial travel agency
01.2023 - 12.2023

Costumer Service

GRUPO NORMA
01.2022 - 01.2023

Bachelor of Business Administration -

Universidad Catolica De Santa Maria

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Sebastian Polanco