Mailyn Cuello Cervantes

Orlando,FL

Summary

Customer Services Officer with background in diverse industries. Strong in maintaining high customer satisfaction rates and adept at conflict resolution, ensuring swift resolution of customer inquiries or complaints. Demonstrated ability to build relationships and foster a positive work environment. Impact made includes improved efficiency in complaint handling processes, leading to increased overall customer satisfaction.

Work History

Costumer Service

El Criollito

Orlando, FL

Answered customer inquiries over the phone and through email.
Provided customers with product information and resolved their issues in a timely manner.
Resolved customer complaints regarding services or products in a professional manner.

Housekeeper

Many Cleaning Services

Orlando, FL

Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
Changed bed linens and towels, tidied up rooms.
Cleaned bathrooms, including toilets, tubs, showers and sinks.
Stocked amenities such as soap, shampoo and toilet paper in guest rooms.

Education

High School Diploma

Skills

Complaint Handling
Customer Needs Assessment
Customer Relationship Management
Sales growth initiatives
Product Sales
Presentation Skills

Team Collaboration
Marketing
Client Engagement
Customer outreach
Customer Engagement

Timeline

Costumer Service

El Criollito

Housekeeper

Many Cleaning Services

High School Diploma

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